Customer Service Advisor
4 weeks ago
Working as part of a dynamic team you will have the opportunity to work closely with our vehicle suppliers and other business partners to enhance your communication and Customer Care Skills.
This is an excellent opportunity that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland business community.
In this role you will -- Follow all company policies and procedures ensure audit accountability for all activities.
- Provide detailed and accurate quotes for products, including client feedback to support sales.
- Receive and check all orders and validate against existing risk limits set by the business.
- Liaise with suppliers and other 3rd-party fitters to specify and order vehicles to customer requirements.
- Monitor order progress and ensure delays or other concerns are shared, explained and resolved within acceptable timescales.
- Strong customer service focus and experience, demonstrating a high standard of service in every customer interaction.
- Excellent communication skills with the ability to work effectively as part of a team.
- Methodical and logical problem solving skills
- An ability to work to timescales and plan and prioritise effectively
- Microsoft Office (Outlook, Word & Excel) capability beyond beginner level.
Experience with any of the following will help you to stand out but is not vital in order to apply for this role;
- Office based customer service experience
There are no specific qualifications or minimum educational requirements needed for this role.
More about the teamMarshall Leasing is a trading division of N.I.I.B. Group Ltd and a fleet management and leasing business within the top-25 Contract Hire companies in the UK.
Our purpose is to enable our Customers, Colleagues and Communities to thrive through a range of finance and service-based products designed for B2B customers drawing on our professionalism, innovation and passion for making a difference in our customer's lives. Our success relies upon our ability to design and deliver tailored solutions to complex requirements.
Why work with us?The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid mat leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career
Key Competencies
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Accountable - Self
- Amplify Capability - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.
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