Claims Advisor

Are you an experienced telephone based customer service advisor seeking a customer focused role Monday to Friday with no weekend work?

Do you have strong telephone based customer service experience?

Our client with offices based in Huntingdon is seeking an empathetic and experienced Customer Claims Advisor to join them on a permanent basis working Monday to Friday 9.00am - 5.15pm / 9.45am-6.00pm. The role will be office based during probation periodand will then revert to a hybrid role (3 days in the office, 2 days home based) upon successful completion.

**Responsibilities**

As Claims Advisor, you will be responsible for:

- Processing claims documentation from initial notification progressing the case through to a conclusion & completion
- Working to departmental call targets
- Reviewing claims within your portfolio of customers
- Investigating queries
- Reporting & escalating any complaints
- Chasing outstanding information from customers
- Maintaining diaries and customer information on company systems.
- Supporting administration.

**Skills Required**:
As Claims Advisor, you will need to be:

- Confident in making outbound calls to your customers and contacts.
- You will take overflow calls from the inbound call team during busy periods.
- It is essential that you will have an empathetic and calm nature
- Strong customer service skills in insurance or claims
- Excellent verbal and written communications skills
- The ability to work to deadlines.

**Benefits**

Our client offers excellent working conditions in a busy but friendly environment, competitive salary £20,500 currently but will increase to £22,750 from 1st April 2023 plus annual bonus, 33 days holiday inclusive of bank holidays, succession plan, trainingand development, pension and a range of other benefits.

Send your CV for review and immediate interviews possible.