Customer Service Advisor

4 weeks ago

Huntingdon, United Kingdom Kier Group Full time

We’re looking for a **Customer Service Advisor** to join our Anglian Water Alliance.

**Location**: Can be based in either Huntingdon or Lincoln office

**Contract**: 6-month FTC - Full time

**Responsibilities**

As Customer Service Advisor, where within the alliance you’ll be known as ‘Development Services Extra Care Specialist’, you’ll be responsible for providing and delivering outstanding customer service to customers who have applied for a new water connection.

Your day to day will include:

- Proactively case managing customers with high-risk dependencies and for recovering customer experiences through written & verbal communications
- Monitor, measure and facilitate improvements in customer experience
- Provide feedback on successes and areas for improvement
- Answering customers enquiries and be able to support the wider New Connections Contact Centre during peak periods to increase team resilience

**What are we looking for?**

This role of Customer Service Advisor is great for you if you hold:

- Experience working in a customer facing environment
- Working knowledge of Microsoft Office programmes (such as Word & Excel)

**We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include**:

- new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance, and more
- 26 days annual leave plus opportunities to buy/ sell additional leave
- A huge range of deals and discounts at many your favourite brands including supermarkets, restaurants & travel providers
- 24/7 virtual GP service for you and your family
- A fantastic pension scheme

And so much more You can read the full details of all of our benefits on our website.

**Who is Kier?**

As a leading UK infrastructure services, construction and property group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK.

Our projects are those that support the local communities we work in, helping them thrive and progress. We take pride in bringing specialist knowledge, sector leading experience and fresh thinking to all that we do.

We are collaborative, trusted and focused, and we will empower you to achieve your career goals, and listen to your thoughts, ideas and challenges.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives. You can see more about our D&I action plan here.

Closing Date: 1 June 2023

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