Band 4 Cardiology Direct Access Coordinator

7 months ago

Hampstead, United Kingdom Barnet and Chase Farm Hospitals Full time

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

**Detailed job description and main responsibilities**:

- To provide advice and support in specific areas to others in relation to interpretation, adoption and operation of elective access standard operating procedures and elective access policy.
- To provide expertise in using patient and clinical systems, and to promote the use of standardised patient data capture mechanisms including templates, guidelines and protocols.
- To have an in-depth technical understanding of how the e-RS system works and how to manage work lists within it.
- To manage the Cardiology Direct Access bookings Cross site.
- To manage ERS Appointment Slot Issue Drop off
- To manage appointments for Booking via ERS
- To manage appointment Slot Issues via ERS
- To manage missing referrals via ERS
- To manage referral for review via ERS.
- Please refer to the Job Description attached for more details.

**Person specification**:
**Education & professional qualifications**:
**Essential criteria**:

- GCSE Maths and English or equivalent

**Desirable criteria**:

- Further study for professional memberships or management qualifications
- Evidence of continuing personal development

**Experience**:
**Essential criteria**:

- Experience of providing operational knowledge to support development of strategies and implementation plans
- Experience of promoting good practice to ensure the highest standards of conduct.
- Experience of managing waiting lists
- Understanding of confidentiality, data protection requirements and the frameworks set out in the NHS - E Information Governance Toolkit

**Desirable criteria**:

- Experience of contributing to development and maintenance of policies, procedures and day to day working practices.
- Experience managing implementation of cross organisation support

**Skills and Aptitudes**:
**Essential criteria**:

- Ability to engage with stakeholders to understand their requirements and to work with them to ensure needs are met
- Ability to achieve targets and standards through personal endeavor and the efforts of others.
- Advanced knowledge of Microsoft Excel
- Ability to set personal objectives and identify personal development needs.
- Knowledge of internal policies and guidelines for upholding data quality standards and meeting national waiting time targets
- Ability to identify and report issues effectively.
- Ability to provide advice and support for adoption and operation of Elective Access directives and standards
- Expertise in effective use of patient management and clinical systems.

**Desirable criteria**:

- Ability to follow professional and technical leadership to improve personal performance.

**Personal Qualities & attributes**:
**Essential criteria**:

- Approach to work that promotes and demonstrates high work standards and ethics
- Good communication skills both orally and in writing
- Self-starter, motivated and with strong attention to detail and a methodical approach to work
- Organisational and time management skills with ability to work to deadlines.
- Confident and assertive with decision making and problem solving skills
- Flexible to meet the needs of the service
- **Covid-19 Vaccination**
- Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
- We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Tru

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