Band 4 Private Administration Coordinator

3 months ago

Hampstead, United Kingdom Barnet and Chase Farm Hospitals Full time

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

**Detailed job description and main responsibilities**:

- Essential criteria- Degree level qualification or equivalent experience
- English and Maths at GCSE level or equivalent
- Previous experience of working in a front of house customer facing environment in a private healthcare environment
- Substantial experience in a customer service environment
- Understanding of the requirements regarding patient confidentiality
- Excellent written and verbal communication skills
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Highly numerate and Comfortable discussing payment requirements with patients
- IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
- Team worker
- Flexible (post holder will be required to work shifts)
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Demonstrable ability to meet the Trust Values
- Desirable criteria- Courses / further study attended to demonstrate evidence of personal development

**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Education and professional qualifications**:
**Essential criteria**:

- Degree level qualification or equivalent experience
- English and Maths at GCSE level or equivalent

**Desirable criteria**:

- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development

**Experience**:
**Essential criteria**:

- Previous experience of working in a front of house customer facing environment in a private healthcare environment
- Experience and proven record of successful interaction and liaison with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload, working to deadlines and working under pressure
- Experience of dealing with non-routine and complex problems
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
- **Covid-19 Vaccination**
- Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
- We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

**Please note**:

- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

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