Band 3 - Foh - Outpatient Receptionist

6 months ago

Hampstead, United Kingdom Royal Free London NHS Foundation Trust Full time

**Job Summary**:

- To provide a courteous reception service to patients and clinicians in line with office

procedures, contributing to the overall efficient and effective running of designated
out-patient clinics.
- To work closely with nursing and medical staff to ensure that any issues in clinic

are raised immediately to maintain an excellent level of service to patients.
- The post-holder will work as part of the Out-patient’s team, ensuring and efficient,

high quality and timely service is provided. This includes providing a welcoming
and professional service to patients when manning the reception clinic(s).
- To manage the booking of designated follow up clinics and ensure that these are

booked efficiently and that any booking issues are raised immediately with medical
staff to ensure patient care is not compromised.

Out-patient Front of House Receptionist, Band 3

Permanent Role

Royal Free London

37.5 Hours per week

To find out more about working at the Royal Free please visit our website

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

1. ROLES AND RESPONSIBILITIES

**Reception**:

- To greet patients in a courteous manner and check them into clinic on arrival via the
current electronic systems in line with the trust out-patient operational work processes
- Ensure administrative cover during clinic times, communicating with supervisor if any
problems.
- To check out patients on the EPR system after consultation ensuring all appropriate
data is recorded accurately in a timely manner in line with the information on the clinic
outcome form or in line with departmental procedure when there is no outcome form
- Ensure that ‘walk-in’ (WI) patients (not entered on the clinic list) are registered onto
EPR as appropriate
- Ensure that all Choose and Book and DNAs are actioned appropriately at the end of
the clinic
- To deal sensitively and discreetly with patient’s queries both in person and by
telephone
- Excellent communication skills are needed to overcome barriers of understanding
- To actively keep patients informed of any delays in clinic via notice boards and in
conjunction with nursing teams
- To make follow-up appointments ensuring the patients are booked into the appropriate
clinic and are given an appointment within the clinically agreed timescale at the time of
clinic
- To control the number of patients per clinic ensuring that clinics are not overbooked
and to advise the Out-patient supervisor of any capacity problems within clinics.
- To liaise closely with clinical teams to ensure mutual understanding of clinic rules and
capacity issues that could compromise the booking of follow up patients within clinical
timescales.
- To work with nursing staff while in clinic to ensure all clinic outcome forms are
completed accurately and entered onto Cerner.
- Direct patients after consultation to various department for specific tests
- To help with printing EPR cover-sheets for any relevant documents generated on clinic.

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