Box Office Customer Service Assistant

2 weeks ago


Edinburgh, United Kingdom Edinburgh Festival Fringe Society Full time

**Closing date** 10:00 Monday 15 April 2024
**Interview date**: Monday 29 April - Thursday 2 May 2024
**Start date**: Monday 08 July 2024
**End date**: Monday 26 August 2024
**Location**: Office based, central Edinburgh

**Background**:
The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

It all began in 1947 with eight companies - six of them from Scotland - taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2023, 3,553 shows took place in 288 venues across Edinburgh.

The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

The primary responsibility of the Box Office Customer Service Assistants is to provide an exceptionally high standard of service to the customers of the Edinburgh Festival Fringe Society. Under the guidance of the Community Ticketing and Customer Service Coordinator, and the Customer Service Supervisors, a successful applicant will be responsible for dealing with customer queries, issues, and occasionally complaints.

The role will also support the Access Booking Coordinator by processing bookings for customers with additional access requirements. You will work closely with the Box Office management team and wider Society to ensure that the Fringe ethos of excellent customer service is adhered to.

**Role and responsibilities**:

- Following Fringe Box Office policies and procedures to ensure the professional, efficient and effective operation of the Customer Services team
- Communicating to customers to inform them of show changes or cancellations and issuing refunds/exchanges
- Assisting the Access Bookings Coordinator in processing bookings for customers with specific access requirements
- Offering advice to the Box Office Assistants on how best to deal with customer queries
- Assisting customers to collect physical tickets if not able to utilise e-ticketing
- Assisting with other festivals or events that are ticketed through the 180 Box Office if the Fringe workload allows.

**Person specification**:
**Essential**
- Experience in a demanding customer facing role
- Excellent communication skills, both oral and written
- Ability to work calmly and efficiently in a high-pressure environment and be flexible and responsive to changing demands on time
- A polite, professional and confident manner when dealing with the public
- The ability to work in a team as well as using your own initiative
- Experience of offering support and advice to colleagues
- Proficient computer skills including a good working knowledge of Office 365 packages.

**Desirable**
- Experience of working in a festival environment
- Knowledge of general box office procedures and practices
- Experience of working with a computerised ticketing system.
- Experience of interacting with people with additional access requirements.

**Rate of pay and working hours**:
The Fringe have identified six pillars of commitment around the sustainable delivery of their work, are active members of the Festivals Edinburgh Sustainability Working group and include climate action as one of the headline targets in the Fringe development goals. As part of the commitments of this work, all Fringe staff members are expected to assist with the Fringe Society’s environmental goals and consider these in all elements of your work.

Application deadline: 15th April, 2024



  • Edinburgh, United Kingdom Edinburgh Science Full time

    **Edinburgh Science Festival is recruiting for a Box Office Supervisor to join our team for the 2024 Festival.** **About the role**: We are seeking a Box Office Supervisor for our upcoming Edinburgh Science Festival 2024. This role is crucial in ensuring a smooth ticketing experience for our diverse range of events, providing outstanding customer service,...


  • Edinburgh, United Kingdom Comhairle nan Eilean Siar Full time

    Advert Customer Service Officer, Faire 37 hours per week, Permanent post £27, to £28, per annum (inclusive of £2, Distant Islands Allowance per annum) The Customer Services Officer - Faire will be part of the Comhairle’s Customer Service Team responsible for providing a high-quality service on behalf of the Comhairle. Officers based at...


  • Edinburgh, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: starting from £12.62 and raising to £14.53 after 12 months **Grade**: CSC **Hours**: 16 hours per week **Contract Details**: FTC **Location**:Edinburgh City Branch **Reporting to**: Branch Manager **Division**: Retail At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted...


  • Edinburgh, United Kingdom Meraki Full time

    Excellent hourly rate - paid weekly - 6-month contract - Office based Meraki Talent is working with a well known financial services organisation based in Edinburgh to appoint a Digital Assistant on a 6-month temporary basis. This opportunity is full-time and offers an excellent hourly rate. To be considered for this role you must be able to work on site, in...


  • Edinburgh, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completion of probation period) **Grade**: CSC **Hours**: 18 hours per week **Contract Details**: Fixed Term Contract - 6 months **Location**: Edinburgh City Branch - EH14 2SW **Reporting to**: Branch Manager **Division**: Retail At Post Office, we aspire...


  • Edinburgh, United Kingdom AJ Connect Full time

    **Job Title**:Customer Services Assistant **Location**: Musselburgh **Contract**: Full-Time, Permanent **Salary**: £20,000 - £22,000 AJ Connect is truly excited to be representing the Massimo Zanetti Beverage Group to appoint a driven and professional customer service assistant, reporting into the office manager. Segafredo Zanetti is a world renowned...


  • Edinburgh, United Kingdom GTC Scotland Full time

    **Role Information** Customer Service Assistant **Role Details** **Job title** Customer Service Assistant **Unit** Delivery **Contract type** Permanent **Grade** 1 **Salary range** £23,064 to £25,626 **Responsible to** Lead Customer and Business Support Officer **Responsible for** Not applicable **Role Purpose** The **Customer Service...


  • Edinburgh, United Kingdom Office Angels Full time

    _**Are you looking to kick-start your career in an office environment?**_ - **Then read on....**_ Office Angels Edinburgh has a great opportunity for a Trainee Administrator to join a great company based in Edinburgh City Centre! The hours of work are 9am-5pm with a salary of £18,000. The role will entail completing basic admin tasks - Relief receptionist...


  • Edinburgh, United Kingdom UK Civil Service Full time

    Job summaryThe Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.��Inclusive and diverse teams are...


  • Edinburgh, United Kingdom New Talent International Full time

    Customer Service Assistant: **Responsibilities**: - Analyse customer needs and provide appropriate solutions - Maintain accurate and detailed records of customer interactions - Handle customer inquiries and resolve complaints in a professional and timely manner - Collaborate with other team members to ensure customer satisfaction Qualifications: -...


  • Edinburgh, United Kingdom Office Angels Full time

    _**Do you have experience in Insurance advice?**_ - **Do you want to work for a company that operates on a national scale that also offers great benefits (Including bonus)?**_ If yes, this position could be the one for you... Due to continued success our client is in search for a high quality Insurance Advisor to join an already outstanding sales team,...


  • Edinburgh, United Kingdom CONNECTED L GROUP Full time

    We are committed to delivering exceptional products/services and ensuring customer satisfaction. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. **Duties**: - Handling incoming customer inquiries via various face to face channels - Providing accurate, valid, and complete...


  • Edinburgh, United Kingdom CSPH Group Limited Full time

    **Duties**: - Provide exceptional customer service via various face to face channels - Assist customers with inquiries, concerns, and requests - Perform data entry to update customer records accurately - Upsell products or services to customers when appropriate - Handle customer complaints professionally and efficiently - Maintain a positive, empathetic,...

  • Community Assistant

    4 weeks ago


    Edinburgh, United Kingdom CA Ventures Full time

    We are recruiting for a Community Assistant (CA) to join our team and play a key role within our Novel Student accommodation, Silk Mill, Edinburgh. The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our...


  • Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    **Duties**: - Handle incoming customer inquiries via various face to face channels - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges accurately and efficiently - Resolve customer complaints in a professional manner - Upsell products or services to increase revenue - Maintain customer records by...


  • Edinburgh, United Kingdom Royal BAM Group Full time

    **Building a sustainable tomorrow** BAM FM is recruiting an Office Services Assistant based in Edinburgh. This is a 12 month Fixed Term Contract. Working 35 hours per week Monday to Friday and hours of work are 9.00am - 5.00pm. **Your mission** - Provide high quality customer service in all communications with internal and external clients. - Resolve...

  • Pool Responder

    4 weeks ago


    Edinburgh, United Kingdom Box Leisure Recruitment Full time

    **Lifeguards** **Box Leisure “The cutting edge of leisure careers”** **Location: Edinburgh** **Salary: 10.45 per hour** **Hours**:40 hours per week as per business requirements **Duration: February - November 2024** Get ready for summer 2024! We are currently looking for lifeguards, who have outstanding people skills, to work at some of our...

  • Community Assistant

    4 weeks ago


    Edinburgh, United Kingdom CA Ventures Full time

    We are recruiting for a Community Assistant (CA) to join our team and play a key role within our **Novel Student** accommodation in Edinburgh. The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our...


  • Edinburgh, United Kingdom Fellowship Street Full time

    Customer Service & Sales Assistant **Training provided** Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping customers? If so, our clients have an exciting opportunity for you! Our clients are seeking a motivated and enthusiastic individual to join their team as a...


  • Edinburgh, United Kingdom AMS Contingent Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary...