Customer Service Assistant

3 weeks ago


Edinburgh, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Handle incoming customer inquiries via various face to face channels
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints in a professional manner
- Upsell products or services to increase revenue
- Maintain customer records by updating account information
- Collaborate with other team members to ensure customer satisfaction

**Experience**:

- Previous experience in a customer service role is preferred
- Strong communication skills to effectively interact with customers
- Ability to analyze customer needs and recommend solutions
- Excellent phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems

**Job Types**: Full-time, Permanent

Pay: From £25,625.21 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 25/05/2024



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