Reservations & Ticketing Officer
4 weeks ago
Annual salary: £26,000.00 (full time) + Commensurate to experience
Vietnam Airlines is the national flag carrier of Vietnam and has spearheaded Vietnam’s aviation market - one of the fastest-growing domestic markets in the world - throughout 20 years of development at a double-digit annual growth rate. Positioning itselfas a modern carrier with an internationally recognisable brand characterised by Vietnamese traditional culture, Vietnam Airlines aims to achieve 5-star status and become a major airline in Asia.
Job description
- Handling ticketing and reservation for FIT, Group bookings
- Handle flight irregularity, flight management, Q check
- Handle SC to agents and passengers
- Increase communication between Vietnam Airlines and passengers, T/O
- Follow up/ facilitate Reservation & Ticketing’s activities.
- Lotusmiles development, management
- Handling customers’ claims, requests; making proposals to improve Vietnam Airlines’ services from customers’ feedback.
Requirements / Skills
- Preferably have 3 years working experience in the airline industry.
- Excellent written oral skills in English (_IELTS 7.0 or above_).
- Ability to negotiate and promote at the highest level.
- Be available to travel within the UK and internationally when required.
- IT: MS Office, other software of the airlines (i.e. SABRE, Access GDS etc.).
**Salary**: From £26,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Sales, Reservation & Customer Service Occupations: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
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