Ticketing & Box Office Executive

3 weeks ago

London, United Kingdom ASM Global Full time

Ticketing & Box Office Executive - OVO Arena Wembley

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centre’s and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation, and imagination in order to realize the potential of the spaces and places that bring people together.
WHERE WE OPERATE IN THE UK
Our UK venues are some of the most exciting spaces in live music and entertainment. All with a rich history, having played a part in shaping the culture in the local areas for many years. These are. • P&J Live Aberdeen • The Playhouse, Whitley Bay • Utilita Arena, Newcastle • First Direct Arena, Leeds • York Barbican • Bonus Arena, Hull • AO Arena, Manchester • The Bridgewater Hall, Manchester • Ovo Arena, Wembley • Olympia London OVO Arena Wembley is one of London’s biggest and most iconic venues playing host to some of the best events each year, from sport to music concerts, conferences and award shows
The Role
To provide a dynamic customer focused ticketing retail service and assist the Ticketing & Box Office Manager in managing and developing the ticketing operation for OVO Arena Wembley. Key Accountabilities 1 Take full responsibility for setting up your events and managing the whole process from creating manifests based on plans to the show night and signing off figures. 2 Where required by the Ticketing and Box Office managerial team, liaise with hirers and any other relevant departments to ensure the configuration of all events maximises opportunities for sales in the formats required, while removing any poor sightline seats from sale, or managing their availability in conjunction with the Hirer. Advise Hirer on price breaks and process promoter/venue holds as necessary. Manage on sale process through to show date and provide final reconciliation of ticket sales on the event night. 3 Liaise with Ticketing Company/Agents/Promoter to ensure correct set up of shows. 4 Manage the show day Box Office operation as and when required. Working weekends and evenings when required on show days. 5 Support the Front of House Manager through the proactive participation in ticketing/Box Office related customer complaint issues. 6 Maintain a database of OVO Arena, Wembley seating plans and grosses, and regularly liaise with the appointed ticketing supplier to ensure the ticketing process is as streamlined and efficient as possible. 7 Efficiently maintain all ticketing folders (hard copy and electronic) in order to ensure all required information is easily accessible. 8 Daily reporting of sales figures to promoters as required. 9 Work with other team members to assist as required to ensure smooth running of the department. General 1 Deliver the highest levels of customer service throughout the company. 2 Develop and maintain effective team working within and between departments. 3 Continuously seek ways to improve personal and business performance. 4 Ensure that you and your staff comply with all health and safety regulations and safe working practices as required by current legislation and the ASM Global Health & Safety Policy. 5 Communicate relevant information clearly and effectively with clients and colleagues to benefit business performance. 6 Utilise resources effectively and efficiently to minimise waste and reduce costs. 7 Lead and manage through the implementation of key managerial competencies (planning; problem solving and decision making; managing and leading performance).
8 Undertake any other relevant duties which fall under the general scope of your role as directed by your Manager. Benefits

25 days annual leave Life Assurance Pension Healthshield - health cash plan benefit Employee Assistance Programme

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