Reservations Agent

2 weeks ago


London, United Kingdom The Lanesborough Hotel Full time

**Reservations Agent**

With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, **The Lanesborough** has long been considered one of the world’s most luxurious hotels.

The Lanesborough’s legacy lies with it having been built on the former home of Viscount Lanesborough and remains one of London’s most revered Regency landmarks. The elegant surroundings, exquisite cuisine, unsurpassed attention to detail and world-renowned service will be second to none.

The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 47 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

We are looking for a talented and passionate **Reservations Agent** to join our fantastic Reservations team at The Lanesborough.
- Previous experience within Front Office or Reservations in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
- Excellent command of the English language and a second language would be preferred
- Immaculate grooming standards
- Show drive for Excellent Customer Service
- Ability to work on own initiative is essential
- Be available, flexible and willing to work on weekends
- Knowledge of Opera and Bookatable systems would be preferred

In return we offer fantastic industry leading rewards and benefits (Conditions apply):

- Meals on Duty
- Enhanced Pension Scheme
- Training & Development Plans
- Social Committee Activities
- Training Fund Assistance
- Awards & Recognition Programs
- Dental and Optical Benefits
- Season Ticket Loan
- Private Medical Insurance
- Cycle Scheme _(Loan to Purchase)_
- Dry Cleaning _(Non Uniformed Ambassadors)_

**Eligibility**

**The Lanesborough**

With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, The Lanesborough has been awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards.

The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 43 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

**Job Types**: Full-time, Permanent

**Salary**: £1.00 per year

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: LANRES


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