Group Reservations Agent
Found in: Talent UK C2 - 1 week ago
As a Groups Reservations Agent you will be responsible for recording and processing all reservation enquiries made by phone, fax or e-mail efficiently and accurately, maximising sales and room occupancy rates.
Duties and Responsibilities
To accept, process & manage group reservations to ensure maximum occupancy and accuracy To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team Ensure exemplary levels of guest service are consistently maintained Adhere to all company credit policies to ensure that all revenue expected will be received Process rooming lists and group blocks within the MARSHA and OPERA systems. File and process reservations correspondence. To assist M&E team during busy period with office tasksSkills & Experience
Previous hotel front office or reservations experience is preferable Previous customer service experience is essential with excellent communication skills Excellent command of English, any other language is an added advantage-
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