Reservations Agent

2 weeks ago


London, United Kingdom The Lanesborough Full time

We are looking for a Reservations Agent to join the team at The Lanesborough. The right attitude is essential, along with a passion for delivering inspirational customer service, and previous experience in Reservations or Front Office in a 4* or 5* property.

You'll be responsible for taking and managing bookings for all of our gorgeous Regency-style rooms and suites, as well as dining experiences at The Lanesborough Grill and our other outlets. Genuine teamwork, effective prioritisation, and excellent attention to detail will greatly contribute to your success in this role.

Other key qualities and experience:

  • Previous experience within Reservations or Front Office in a 4* or 5* establishment. 
  • Excellent command of the English language.
  • Ability to work on own initiative.
  • Knowledge of Opera PMS.

We offer fantastic industry leading rewards and benefits: ( conditions apply )

  • Private Medical Insurance
  • Dental and Optical Benefits
  • Meals on Duty
  • Enhanced Pension Scheme
  • Seasonal Ticket Loan
  • Lanesborough Wellbeing Initiatives
  • Cycle Scheme
  • Dry Cleaning 
  • Social Committee Activities
  • Discounts on food, drinks and beauty services around Victoria area
  • Referral Scheme where you can Recommend a friend and earn money
  • Award programmes throughout the year with generous prizes
  • Long service awards
  • Internal transfer and promotion opportunities
  • Training and development opportunities with a strong focus on career progression and personal growth

Please note we can only consider applicants who already have the right to live and work in the UK, under the Asylum & Immigration Act 1996 . Documented evidence of eligibility will be required from candidates as part of the recruitment process.


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