Night Reservations Agent

2 weeks ago


London, United Kingdom The Lanesborough Full time

We are looking for a Reservations Agent to join the team at The Lanesborough. The right attitude is essential, along with a passion for delivering inspirational customer service, and previous experience in Reservations or Front Office in a 4* or 5* property.
You'll be responsible for taking and managing bookings for all of our gorgeous Regency-style rooms and suites, as well as dining experiences at The Lanesborough Grill and our other outlets. Genuine teamwork, effective prioritisation, and excellent attention to detail will greatly contribute to your success in this role.

Other key qualities and experience:
Previous experience within Reservations or Front Office in a 4* or 5* establishment. 
Excellent command of the English language.
Ability to work on own initiative.
Knowledge of Opera PMS.

We offer fantastic industry leading rewards and benefits: ( conditions apply )
Private Medical Insurance
Dental and Optical Benefits
Meals on Duty
Enhanced Pension Scheme
Seasonal Ticket Loan
Lanesborough Wellbeing Initiatives
Cycle Scheme
Dry Cleaning 
Social Committee Activities
Discounts on food, drinks and beauty services around Victoria area
Referral Scheme where you can Recommend a friend and earn money
Award programmes throughout the year with generous prizes
Long service awards
Internal transfer and promotion opportunities
Training and development opportunities with a strong focus on career progression and personal growth


Please note we can only consider applicants who already have the right to live and work in the UK, under the Asylum & Immigration Act 1996 . Documented evidence of eligibility will be required from candidates as part of the recruitment process.


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