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Reservations Specialist The Londoner

4 months ago

London, United Kingdom Reservations Full time

**_Become a Londoner _**
- Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards potential. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel._
- At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our cultur_e.

**An e**xciting opportunity to join Reservations team at **our 5 Star super-boutique **The Londoner hotel as a Reservations Specialist. This role comes with forward career progression.**

**Overview**:

- An amazing opportunity has arisen to join The Londoner reservations team as Reservations Specialist.
- Responsible for utilizing customer service and sales skills to identify guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing revenue potential.
- Ensure information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards.
- Be the guest advocate ensuring all guests' needs from the initial booking to follow up.

**About You**:

- For this role of Reservations Specialist, we require previous reservations or hotel reception experience within a 4- or 5-Star hotel.
- Natural tele sales ability including closing skills, tone of voice.
- Ability to effectively listen and position hotels to meet guests needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems, Including Opera and ideally Salesforce.

**Our Benefits Package**:

- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development

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