Reservations Specialist The Londoner

3 weeks ago

London, United Kingdom Edwardian Hotels London Full time

**_Become a Londoner _**
- Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards potential. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel._

**An e**xciting opportunity to join Reservations team at **our 5 Star super-boutique **The Londoner hotel as a Reservations Specialist. This role comes with forward career progression.**

**Overview**:

- An amazing opportunity has arisen to join The Londoner reservations team as Reservations Specialist.
- Responsible for utilizing customer service and sales skills to identify guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing revenue potential.
- Ensure information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards.
- Be the guest advocate ensuring all guests' needs from the initial booking to follow up.

**About You**:

- For this role of Reservations Specialist, we require previous reservations or hotel reception experience within a 4- or 5-Star hotel.
- Natural tele sales ability including closing skills, tone of voice.
- Ability to effectively listen and position hotels to meet guests needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems, Including Opera and ideally Salesforce.

**Our Benefits Package**:

- Career development opportunities and a wide range of training programs.
- 28 days Holiday per annum [pro rata] including Bank Holidays.
- Complimentary hot meals, salad bar and beverages provided daily.
- Uniforms provided per role requirement.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, friends, and family.
- Discounts on food and beverage in all Edwardian restaurants, bars & spas.

INDFOH

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