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Care Coordinator

4 months ago

Bideford, United Kingdom Torridge Health PCN Full time

**JOB DESCRIPTION**

**JOB TITLE**: Administrative Coordinator

**LOCATION**: Torridge Health PCN

**HOURS OF WORK**: Full time

**SALARY**: Band 4

**OVERVIEW**

**Torridge Health PCN**

Torridge Health PCN looks after a population of 55,000 people we are committed to improving and improving and supporting our population’s health by working with partner organisations and providing a person-centred care approach for all patients.

Our ethos is to look at improving health and to identify gaps in local health care provision and to work with care sector partners to support them. Our intention is not to duplicate services already implemented but to underpin and expand on the vital work that Primary, Secondary, Community and VCSP’s already provide, thus ensuring sustainable health care services for the future.

Torridge PCN is looking to employ an administrative coordinator. The post holder will work support the Primary Care Network practices and other staff across the Torridge area as part of a multi-disciplinary team.

**Main duties will include**
- Providing a point of contact for both staff and patients in coordinating care and will help to deal with incoming queries
- Supporting practices with policies and protocols for HR, Health and Safety
- Identifying patients from a task list to arrange follow-up appointments with the most appropriate clinician, liaising with our clinical teams or other outside agencies to implement treatment plans and ensure appropriate services to maximise the health and quality of life for the patients. The initial focus will be on supporting outpatients who require ongoing support
- Providing administrative support to support the delivery of clinical work streams
- Collating monthly patient utilisation data
- Ensuring the directory of services remains up to date
- **Job responsibilities**:

- Run Audits and searches where necessary to identify patients for review.
- Serve as the point of contact for practice staff, providers, care teams, family/caregivers and community resources where indicated, responding with empathy and respect.
- Help people manage their care needs by answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information relating to their care.
- Help develop the PCN social media platforms.
- Refer patients to the appropriate team member and make referrals on behalf of the team.
- Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact.
- Signpost patients to appropriate community or local services.
- Support the PCN to deliver quality metrics, such as QOF, KPIs and locally commissioned enhanced services.
- Where necessary, attend multi-disciplinary team meetings.
- Document and monitor aspects of patient coordination and service delivery, supporting data collection and audit using the practices clinical system.
- Work closely with the Health and Wellbeing team where a patient is identified as potentially benefitting from this service.

This is a new role that will continue to evolve with the PCN, and it requires a dedicated self-starter enthusiastic about working with Practices at scale. You will need to have the following skills/qualifications:

- You will have experience working within healthcare or the voluntary / community sector, supporting vulnerable groups
- Excellent IT Skills inc. Microsoft Office suite.
- You will have strong listening and communication skills
- Ability to work well in a team; however, also able to work independently without supervision
- You will be able to review and improve working practices with shared experience across the PCN
- You will be motivated by helping people with care and empathy
- In delivering person-centred support in a non-judgmental way

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (required)

Work Location: One location