Customer Service Representative

5 months ago

Luton, United Kingdom FirstPort Full time

**Job role**: Customer Experience Specialist

**Location**:Luton Office

**Hours**: Monday-Friday 35 Hours Per Week

**Salary**: £21,500 per annum

**The job role**

As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by:

- A first point of contact for our customers providing them with great communication and rounded information in a helpful, empathic, knowledgeable and courteous experience in line with our organisational values and behaviours.
- Provide professional and efficient customer service to all internal departments and contractors
- Provide first time resolutions and actively promote business service offerings to our customers - being the frontline of our brand.

This role reports to the Customer Experience Team Leader, working within a team of up to 14 colleagues.

**Main Responsibilities**
- Handle inbound customer contact in line with department service targets and taking a first contact resolution approach to provide timely answers owning customer queries through to completion wherever possible.
- To ensure written interactions are processed and responses issued in accordance with service level targets and quality standards.
- Closely liaise with, update and support our Property Managers in order to ensure customer and development issues deliver resolutions promptly, with courteous and helpful responses provided to customers and colleagues.
- Closely liaise with Contractors and Suppliers ensuring an open dialogue is maintained, complete information is provided, and all correspondence and queries are responded to appropriately.
- To communicate with teams, updating on a regular basis with important information on live events in order to successfully support customer queries.
- Raising maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries.
- To ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas.
- To manage and document customer requests efficiently for the supply of keys, fobs and permits.
- Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
- Ensure all customer information is handled confidentially and in line with GDPR

**Who are we?**

FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.

**Why choose us?**

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

**What’s next?**

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Luton, Bedfordshire (required)

Work Location: In person

  • Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom Advancing People Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Advancing People Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, primarily those based in the German speaking region.Key...

  • Customer Service Representative

    3 weeks ago

    Luton, Luton, United Kingdom Life Sciences Recruitment Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Life Sciences Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Order approval through the use of SAP.To promote the company as a credible,...

  • Customer Service Representative

    2 weeks ago

    Luton, Luton, United Kingdom Marks & Spencer Full time

    Unlock Your Potential as a Customer Service RepresentativeMarks & Spencer is committed to delivering exceptional customer experiences. As a Customer Service Representative, you will be the face of our business, championing and promoting our products while providing outstanding service.About the Role:Serve customers efficiently on the shop floor and at...

  • Customer Service Representative

    1 month ago

    Luton, Luton, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for talented individuals to fill Customer Service Representative roles. As a valued member of our team, you will be responsible for providing top-notch customer service and supporting our operational goals.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational...

  • Customer Service Representative

    1 month ago

    Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Luton, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries with a high level of professionalism and efficiency.Key Responsibilities:Provide accurate information regarding products...

  • Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Luton, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...

  • Customer Service Representative

    5 months ago

    Luton, United Kingdom Signature Aviation Full time

    **Customer Service Representative, Signature Flight Support, Luton FBO** **Fixed-term Contract/Internal Secondment** Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? We have a fantastic fixed-term/secondment opportunity as a CSR within the newly combined Customer Operations team! **Who we are**: We...

  • School Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom Chartwells - Schools Full time

    We are seeking a passionate and friendly Customer Service Assistant to join our team at Chartwells, the leading provider of catering and support services to the education sector.As a Customer Service Assistant, you will contribute to a fast-paced environment, working closely with our team to deliver exceptional customer experience. You will be responsible...

  • Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom CBRE Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team at CBRE Global Workplace Solutions. As a key member of our team, you will provide exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Be a point of contact for Management teams and support with any adhoc tasks and...

  • Customer Service Representative Ltn

    5 months ago

    Luton, United Kingdom Signature Aviation Full time

    **Customer Service Representative**: **Luton** **Full-time and Part-time contracts available** Can you provide the 5-star experience and customer service to our VIP customers? Would you like to be the first face they see when they enter our facilities? If so, would you like to join our fantastic Customer Service team? We have a fantastic opportunity for...

  • Retail Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Retail Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Luton, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash register and...

  • Zero Hours Customer Service Representative Ltn

    5 months ago

    Luton, United Kingdom Signature Aviation Full time

    **Customer Service Representative, Signature Flight Support, Luton FBO** **Zero Hours Contract** Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? Would you like to join our fantastic Luton Customer Service Team? We have a fantastic opportunity for a customer service orientated team player to join our...

  • Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom Going Forward into Employment Full time

    About the TeamAt Going Forward into Employment, we strive to make a positive impact on the lives of our customers. Our team is dedicated to providing exceptional service and support to those in need.We are seeking a highly motivated and empathetic individual to join our team as a Service Delivery Officer. As a key member of our front-of-house team, you will...

  • Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom Govia Thameslink Railway Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant GPR. As a key member of our station team, you will be responsible for delivering exceptional customer service to our passengers.Key ResponsibilitiesProvide outstanding customer service to our passengers, ensuring their journey is smooth and...

  • Customer Service Representative

    2 months ago

    Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Luton, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom Advancing People Full time

    We are recruiting for German Speaking Customer Service Advisors to work with our client, a leading digital holiday operator based in Luton, Bedfordshire. As a German Speaking Customer Service Advisor, you will be responsible for providing excellent customer service via phone, live-chat and email to customers primarily based in the German speaking region.Key...

  • Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom Tenpin Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our guests have a fantastic time at our entertainment centers.Key ResponsibilitiesProvide outstanding...

  • Customer Service Representative

    4 weeks ago

    Luton, Luton, United Kingdom Life Sciences Recruitment Full time

    Job DescriptionOur client is a leading pharmaceutical company driven by the purpose to develop, manufacture and market a broad range of products globally. With an international presence and a site in Luton, they are looking to grow their customer service team.This high-energy role requires great communication and problem-solving skills. The person will be...

  • Customer Assistance Representative

    6 months ago

    Luton, United Kingdom Enterprise Mobility Full time

    **Overview**: Enterprise has an exciting opportunity for a **Customer Assistance Representative** to join our team in **Luton.** Your role will be to provide a high level of customer service by assisting both internal and external customers via the phone and in person, in addition to administrative support. If you have a strong customer service focus, close...

  • Customer Support Representative

    2 weeks ago

    Luton, Luton, United Kingdom Lloyds Bank plc Full time

    Customer Support Role OverviewThis is an exciting opportunity to join the Lloyds Bank team as a Customer Support Representative. As a key member of our branch-based team, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProviding high-quality customer service to clients in a branch...