Customer Service Representative

2 days ago


Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000
Job Overview

We are seeking a Customer Service Representative to join our team in Luton, United Kingdom. As the first point of contact for customers, you will provide excellent service and resolve queries in a timely manner.

About the Role

This is an exciting opportunity to work with a dynamic company that values customer satisfaction. You will be responsible for handling incoming calls, emails, and chat queries from customers, providing accurate information regarding products and services, resolving customer issues efficiently, and escalating when necessary.

Key Responsibilities
  • Handle high-volume queries while maintaining attention to detail.
  • Process customer orders and manage account information.
  • Keep records of customer interactions and follow-up tasks.
  • Work closely with other departments to ensure customer satisfaction.
Requirements
  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work both independently and as part of a team.
Benefits
  • Competitive salary: £25,000 - £35,000 per annum.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Flexible working options.


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