Customer Assistance Representative

3 weeks ago

Luton, United Kingdom Enterprise Mobility Full time

**Overview**:
Enterprise has an exciting opportunity for a **Customer Assistance Representative** to join our team in **Luton.**

Your role will be to provide a high level of customer service by assisting both internal and external customers via the phone and in person, in addition to administrative support. If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.

**About us**

Enterprise Mobility manages the largest and most diverse privately-owned fleet in the world through an integrated network of more than 9,500 fully staffed neighbourhood and airport rental locations. This global network of independent regional subsidiaries and franchises also operates the Enterprise Rent-A-Car brand - as well as the National Car Rental and Alamo Rent A Car brands - in 90 countries and territories.

Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK. Join our team and be one of the people driving our growth.

**Salary**
- £11.90 p/hour
- Performance-related annual reviews increase

**Benefits**
- 25 days paid holidays a year + public holidays
- Life Assurance - 3 x Salary
- Short Term Disability
- Stakeholder Pension
- Our ‘promote from within policy’ means you can go as far as your talent will take you
- Development programme leading to Lead Customer Assistance Representative and further on

**Hours**
- 42 hours:

- Monday - Friday
- 8.00am to 5.30pm

**Address**
- 3 Covent Garden Cl, Maidenhall, Luton LU4 8QB

**Training and Development**
- **
The role has amazing development opportunities to become a Senior Customer Assistance Representative within 10-12 months.**:

- ** You then have the opportunity to sign up to our Internal Development Programme where you start to learn more about the business with hands on training. Areas such as fleet logistics, marketing, finance, operations.**:

- ** All with a view to get promoted to a Lead Customer Assistance Representative**:

- ** This means you are then eligible to get promoted to become an Assistant Depot Manager, Depot Manager and further on from there**

This role offers fantastic progression opportunities via our in-house training and development programmes. We encourage all our employees to be the best they can be and support your learning via our structured training roadmap and regular development sessions. As you complete each task on the training roadmap you will mark your completion, and your understanding and competence in that area will be assessed and accredited by your leadership team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us.

**Responsibilities**:

- Building customer relationships
- Marketing the business and building long term relationships
- Account Management duties
- Handling customer requests
- Problem solving
- Working to deadlines
- Administration duties

**Qualifications**:

- Business standard IT skills, including Microsoft Excel & Outlook
- Excellent communication and customer care skills
- A tenacious, enthusiastic, and flexible disposition
- Ability to manage multiple deadlines in a wide variety of administrative and operational tasks
- Ability to work well as part of a team, and also on your own when required

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