Customer Service Representative Ltn

3 months ago

Luton, United Kingdom Signature Aviation Full time

**Customer Service Representative**:
**Luton**

**Full-time and Part-time contracts available**

Can you provide the 5-star experience and customer service to our VIP customers? Would you like to be the first face they see when they enter our facilities?

If so, would you like to join our fantastic Customer Service team?

We have a fantastic opportunity for a customer service orientated team player to join our busy Customer Services team in the position of Customer Service Representative (CSR) at our flagship location in Luton.

**Who we are**:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

**Your new role**:
As the face of Signature, it is the role of the Customer Services team to ensure both crew and passengers are greeted promptly and professionally at Reception and receive an exceptional, first-class experience throughout. You will maintain brand standards within passenger areas to an exceptional standard.

You will meet arriving flights, carry out passport/visa checks and relay this information onto the Operations department for instruction. You will also ensure crew and passengers of departing flights have appropriate documentation checked prior to departing and escort crew and passengers to their aircraft.

**About you**:
You will have experience working within a customer service environment, ideally gained ‘front of house' experience. You will have strong customer service skills, be an excellent communicator,, flexible, a good listener, and a team player with a passion for providing the highest level of customer experience and service.

You will be self-motivated with strong time management skills, an ability to work accurately under pressure and with a calm approach to problem solving and last minute changes.

You will have excellent personal presentation, IT knowledge and a full, clean driving license. Additional languages would be an advantage.

**What We Offer**:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing and that all-important work / life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Life Assurance
- Referral Bonus Scheme
- Healthcare Vouchers - flu vaccinations, eye care
- Employee Assistance Program - 24/7 help, guidance and support including access to free face-to-face counselling
- Access to an Employee Perks platform (shopping discounts)
- Elite Service Discount
- Free on-site parking (no bus)
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies

Full time starting Salary: £28,000

  • Customer Service Representative LTN

    2 weeks ago

    Luton, United Kingdom Signature Aviation Full time

    Customer Service Representative, Signature Flight Support, Luton FBO Full time  Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? We have a fantastic opportunity within the newly combined Customer Operations team! Who we are: We provide VIP services to business...

  • Zero Hours Customer Service Representative Ltn

    3 months ago

    Luton, United Kingdom Signature Aviation Full time

    **Customer Service Representative, Signature Flight Support, Luton FBO** **Zero Hours Contract** Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? Would you like to join our fantastic Luton Customer Service Team? We have a fantastic opportunity for a customer service orientated team player to join our...

  • B1 Licensed Engineer

    4 days ago

    Luton, Luton, United Kingdom Ryanair Full time

    B1 Licensed Engineer - LTNWe are seeking a highly skilled B1 Licensed Engineer to join our team at Luton Airport. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our aircraft.Key Responsibilities:Routine servicing and defect rectification of Ryanair's fleetAircraft on Ground (AOG)...

  • B1 Licensed Engineer

    4 days ago

    Luton, Luton, United Kingdom Ryanair Full time

    B1 Licensed Engineer - LTNWe are seeking a highly skilled B1 Licensed Engineer to join our team at Luton Airport. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our aircraft.Key Responsibilities:Routine servicing and defect rectification of Ryanair's fleetAircraft on Ground (AOG)...

  • Zero Hours Customer Service Representative LTN

    4 days ago

    Luton, United Kingdom Signature Aviation Full time

    Customer Service Representative, Signature Flight Support, Luton FBO Zero Hours Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? We have a fantastic opportunity as a CSR within the newly combined Customer Operations team! Who we are: We...

  • Trainee Mechanic

    4 days ago

    Luton, United Kingdom Ryanair Full time

    Are you passionate about aviation and engineering and looking for a new career? Do you have a knack for fixing things and a desire to learn and grow in a dynamic field? If so, our Trainee Mechanic Programme might be the perfect fit for you! AES (Aircraft Engineering Services Ltd) are inviting applications for Trainee Mechanics to be based at Luton Airport ,...

  • Customer Service Supervisor Ltn

    3 months ago

    Luton, United Kingdom Signature Aviation Full time

    **Customer Service (CSR) Supervisor**: **Luton**: **Job Purpose** To provide the highest level of VIP customer service to passengers, crews and guests at all times. To work in the busy CSR team, delivering all associated services and ensuring all services are provided to our customers in a safe and professional manner. On time performance and safety is the...

  • Aircraft De-icer

    3 weeks ago

    Luton, United Kingdom Integrated Deicing Services, LLC Full time

    Aircraft De-icer (Seasonal) - LTN£12.50 per hour TYPE: Seasonal | SHIFT HOURS: Monday to Sunday (Any time between 3:00AM and 2:00AM, based on 7-day operations.) The normal working hours are 25-hours per week. At Integrated Deicing Services, our sole focus is the safe, efficient, and professional delivery of deicing and anti-icing services to our carrier...

  • Customer Service Representative

    4 days ago

    Luton, Luton, United Kingdom Signature Aviation Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Signature Aviation.About the Role:As a Customer Service Representative, you will be the face of Signature Aviation, responsible for delivering exceptional customer experiences to our VIP clients. You will work closely...

  • Customer Service Representative

    4 days ago

    Luton, Luton, United Kingdom Signature Aviation Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Signature Aviation.About the Role:As a Customer Service Representative, you will be the face of Signature Aviation, responsible for delivering exceptional customer experiences to our VIP clients. You will work closely...

  • Customer Service Representative

    4 days ago

    Luton, Luton, United Kingdom Signature Aviation Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Signature Aviation. As a key member of our Customer Operations team, you will be responsible for delivering exceptional customer experiences to our VIP clients.About the Role:As a Customer Service Representative, you...

  • Customer Service Representative

    4 days ago

    Luton, Luton, United Kingdom Signature Aviation Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Signature Aviation. As a key member of our Customer Operations team, you will be responsible for delivering exceptional customer experiences to our VIP clients.About the Role:As a Customer Service Representative, you...

  • Customer Service Representative

    3 weeks ago

    Luton, Luton, United Kingdom FirstPort (UK) Full time £23,571

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at FirstPort (UK). As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key...

  • Customer Service Representative

    1 day ago

    Luton, Luton, United Kingdom Signature Aviation Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Signature Aviation. As a key member of our Customer Operations team, you will be responsible for delivering exceptional customer experiences to our VIP clients.About the Role:As the face of Signature Aviation, you...

  • Customer Service Representative

    1 day ago

    Luton, Luton, United Kingdom Signature Aviation Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Signature Aviation. As a key member of our Customer Operations team, you will be responsible for delivering exceptional customer experiences to our VIP clients.About the Role:As the face of Signature Aviation, you...

  • De-icing Truck Mechanic

    4 months ago

    Luton, United Kingdom Inland Group Full time

    **De-icing Truck Mechanic** **LTN - London Luton Airport** **Full-Time Position** **_ Conditions Of Employment:_** **Overview**: The Mechanic will be responsible and accountable for the safe and cost-effective repair of all facility equipment and to use every opportunity in promoting the company’s interest and goals while maintaining excellent service,...

  • Aircraft De-icer

    3 weeks ago

    Luton, United Kingdom Integrated Deicing Services, LLC Full time

    Aircraft De-icer (Seasonal) - LTN£12.50 per hour TYPE: Seasonal On-Call | SHIFT HOURS: Vary based on business and operational needs. Open availability to work any time between 3:00AM and 2:00AM Monday to Sunday. Hours of work are based on a 7-day operations. At Integrated Deicing Services, our sole focus is the safe, efficient, and professional delivery of...

  • Customer Service Representative

    2 weeks ago

    Luton, Luton, United Kingdom Mecca Bingo Full time

    About Mecca BingoMecca Bingo is a leading operator of bingo clubs in the UK, offering great-value food, drink, and live entertainment. Our venues provide exciting gaming experiences for customers in a safe and fun environment.Our CultureWe aim to provide a unique experience for our customers and team members. Our supportive and nurturing work environment...

  • Customer Service Representative

    2 weeks ago

    Luton, Luton, United Kingdom Mecca Bingo Full time

    About Mecca BingoMecca Bingo is a leading operator of bingo clubs in the UK, offering great-value food, drink, and live entertainment. Our venues provide exciting gaming experiences for customers in a safe and fun environment.Our CultureWe aim to provide a unique experience for our customers and team members. Our supportive and nurturing work environment...

  • Customer Service Representative

    2 weeks ago

    Luton, Luton, United Kingdom Mecca Bingo Full time

    About Mecca BingoMecca Bingo is a leading operator of bingo clubs in the UK, offering great-value food, drink, and live entertainment. Our venues provide exciting gaming experiences for customers in a safe and fun environment.Our CultureWe aim to provide a unique experience for our customers and team members. Our supportive and nurturing work environment...