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Customer Service Representative LTN

2 months ago

Luton, United Kingdom Signature Aviation Full time

Customer Service Representative, Signature Flight Support, Luton FBO

Full time 

Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? We have a fantastic opportunity within the newly combined Customer Operations team

Who we are:

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service … we don't just aim to please; we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

Your new role:
As the face of Signature, it is the responsibility of the Customer Operations team to ensure the entire customer experience is delivered to the highest standard from point of reservation through to both crew and passengers being greeted promptly and professionally upon arrival at the FBO.

You will be responsible for making reservations for customer via Signet, ensuring both Outlook and Signet boxes are checked regularly and requests answered in a timely manner. You will meet arriving flights and carry out visa/passport checks, relaying this information to UKBF.

You will liaise with the wider Customer Operations department and other teams to share details of any services requested, or information pertinent to each flight, also acting as a stand in for the Customer Operations Controller when required.

About you:

You will have experience working within a customer service and/or operations environment, ideally gained ‘front of house'.  You will have strong customer service skills, be an excellent communicator, a good listener, and a team player with a passion for providing the highest level of customer experience and service.

You will be self-motivated with strong time management skills, an ability to work accurately under pressure and a calm approach to problem-solving, last-minute changes and the ability to work accurately under pressure.

You will have a checkable fiver-year employment history and a full and clean driving licence.  Additional languages would also be an advantage.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

  • Enhanced holiday entitlement
  • Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
  • Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
  • Healthcare Cash Plan (Medicash)
  • Access to an Employee Perks platform (shopping discounts)
  • Free on-site parking (no bus)
  • Full uniform provided
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities
  • Global Development Scheme Opportunities
  • Mentorship schemes
  • Recognition programme - performance, going above and beyond, service
  • Employee of the Month, Quarter & Year awards
  • Volunteering / Charity Days
  • Regular social events
  • Enhanced Family Friendly Leave Policies

Interested? Apply here for a fast-track path to the Hiring Manager