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Customer Service Representative

2 months ago

Luton, Luton, United Kingdom Signature Aviation Full time
Customer Service Representative Opportunity

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Signature Aviation.

About the Role:

As a Customer Service Representative, you will be the face of Signature Aviation, responsible for delivering exceptional customer experiences to our VIP clients. You will work closely with our Customer Operations team to ensure seamless service delivery from reservation to departure.

Key Responsibilities:

  • Make reservations for customers via Signet and ensure timely responses to requests
  • Meet arriving flights and conduct visa/passport checks, relaying information to UKBF
  • Liaise with the Customer Operations department and other teams to share details of services requested or pertinent information

Requirements:

  • Experience working in customer service and/or operations environments, ideally 'front of house'
  • Strong customer service skills, excellent communication, and a good listener
  • Self-motivated with strong time management skills, ability to work accurately under pressure, and a calm approach to problem-solving
  • Checkable five-year employment history and a full and clean driving licence
  • Additional languages an advantage

About Us:

Signature Aviation provides VIP services to business and private aircraft customers, operating from over 400 locations worldwide. We are committed to being an equal opportunities employer and value diversity in our workforce.