Customer Onboarding Specialist
7 months ago
**About us**
Check Communications is a dynamic and thriving technology company, combining the agility of a startup with the success of an established firm. Our mission is to simplify video sharing and viewing, catering primarily to healthcare, education, telecoms, and CCTV clients.
**The role**
We are currently seeking a Customer Onboarding Specialist to join our team and play a pivotal role in ensuring the seamless integration of our high-value customers. In this position, you will oversee the onboarding process, troubleshoot technical issues, and facilitate the smooth adoption of our products. As the first touchpoint in our customer lifecycle, your role is crucial in delivering an outstanding customer experience.
As part of our new team, you will actively contribute to shaping its function, embracing the challenge of navigating the unknown, wearing various hats, and thriving in an environment with some ambiguity.
In return, you can expect a rewarding work environment filled with challenges, fun, and stimulation, working with exceptional customers every day and a salary of up to £27,000.
**Responsibilities**:
- Own and manage customer relationships from sale to successful implementation.
- Collaborate with clients, progressing projects and providing support for documentation completion.
- Coordinate with the technical team to ensure project schedules are met.
- Manage broadband orders and porting requests when necessary.
- Liaise with sales, product, and support teams to meet customer expectations throughout the journey.
- Conduct video and phone calls to support customers through the onboarding process.
- Attend site visits to ensure technical understanding and assess installation costs.
- Travel to sites for go-live days
- Communicate updates to the product efficiently to customers and internal teams.
- Contribute to creating repeatable processes, resources, and frameworks for customer onboarding.
- Transition customer relationships to a customer success manager after onboarding.
- Assist customers in defining their needs and managing timelines to realize value.
**Skills**:
- Polished and straightforward phone and in-person communication.
- Exceptional written communication skills.
- Ability to adapt quickly to new processes within a technical environment.
- Strong organizational skills to manage multiple customers’ needs effectively.
- Strategic mindset with a focus on continuous improvement.
- Highly self-motivated and capable of shifting priorities swiftly.
**Must Haves**:
- Full Driving Licence
**Nice-to-haves**:
- Experience in project management within a professional context.
- Background in telecoms.
**Benefits**
- 28 days holiday (including Bank holidays)
- Onsite parking
- Pension contributions
**Job Types**: Full-time, Permanent
**Salary**: Up to £27,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to Commute:
- Deeside (required)
Ability to Relocate:
- Deeside: Relocate before starting work (required)
Willingness to travel:
- 75% (preferred)
Work Location: In person
-
Customer Onboarding Specialist
7 months ago
Deeside, United Kingdom Check Communications Ltd Full time**About us** Check Communications is a dynamic and thriving technology company, combining the agility of a startup with the success of an established firm. Our mission is to simplify video sharing and viewing, catering primarily to healthcare, education, telecoms, and CCTV clients. **The role** We are currently seeking a Customer Onboarding Specialist to...
-
Customer Service Specialist
2 weeks ago
Deeside, United Kingdom Industrie Cartarie Tronchetti UK Ltd Full timeICT is a global leader in tissue manufacturing, committed to delivering outstanding quality products and services to our customers. As we continue to expand with our new state-of-the-art facility in Deeside, we are seeking a passionate and customer-focused Customer Service Specialist to join our dynamic team.This role is pivotal in shaping the customer...
-
Deeside, Flintshire, United Kingdom CV-Library Full timeAbout the Role:We are looking for a Customer Service and Administration Specialist to join our team in Deeside.This role involves working closely with the sales team and key stakeholders across the business to provide exceptional customer service and administration support.About the Job: The Customer Service and Administration Specialist will be responsible...
-
Customer Service Specialist
1 month ago
Deeside, United Kingdom CV-Library Full timeICT is a global leader in tissue manufacturing, committed to delivering outstanding quality products and services to our customers. As we continue to expand with our new state-of-the-art facility in Deeside, we are seeking a passionate and customer-focused Customer Service Specialist to join our dynamic team. This role is pivotal in shaping the customer...
-
Customer Service Specialist
1 month ago
Deeside, United Kingdom Industrie Cartarie Tronchetti UK Ltd Full timeICT is a global leader in tissue manufacturing, committed to delivering outstanding quality products and services to our customers. As we continue to expand with our new state-of-the-art facility in Deeside, we are seeking a passionate and customer-focused Customer Service Specialist to join our dynamic team. This role is pivotal in shaping the customer...
-
Customer Experience Support Specialist
2 weeks ago
Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full timeIceland Food Group Careers is seeking a Customer Experience Support Specialist to join our team. In this role, you'll play a critical part in ensuring our customers have a seamless shopping experience in-store and online.The estimated salary for this position is £27,500 - £32,500 per annum, depending on location and experience.Job DescriptionAs a Customer...
-
Administrative and Sales Support Specialist
3 weeks ago
Deeside, United Kingdom Marstep Resourcing Solutions Full timeAbout the OpportunityWe are seeking an experienced Administrative and Sales Support Specialist to join our team at Marstep Resourcing Solutions. As a key member of our Project/Sales team, you will play a vital role in supporting the smooth operation of our office.Key Responsibilities:Process customer annual and ad hoc software renewal Subscriptions,...
-
Training Administrator Specialist
2 weeks ago
Deeside, Flintshire, United Kingdom HR GO Recruitment Full timeTraining Administrator SpecialistWe are seeking a highly organized and detail-oriented Training Administrator Specialist to join our client's HR department in Deeside. As a key member of the team, you will be responsible for managing the training and development of site employees.About the Role:Salary: £28,000 per yearLocation: DeesideContract Type: Temp to...
-
Administrative Support Specialist
1 week ago
Deeside, Flintshire, United Kingdom DCT Recruitment Full timeJob TitleAdministrative Support SpecialistAbout the RoleDCT Recruitment is seeking an experienced Administrative Support Specialist to join their team. As a key member of the organization, this role will provide administrative support for various construction projects.Key ResponsibilitiesAssist with recruitment processes, including job descriptions,...
-
Purchasing Specialist
2 weeks ago
Deeside, Flintshire, United Kingdom DorSuite Full timeJob Title: Purchasing SpecialistWe are seeking a highly skilled Purchasing Specialist to join DorSuite in Deeside, North Wales.The successful candidate will play a crucial role in maintaining an uninterrupted flow of goods into our manufacturing facility, ensuring operational efficiency and meeting customer demands.About the Role:Research and onboard...
-
Customer Service Specialist Representative
2 weeks ago
Deeside, Flintshire, United Kingdom Trek Recruitment Full timeJob Overview:Trek Recruitment is seeking a skilled CUSTOMER SERVICE SPECIALIST to join our client, a rapidly expanding European manufacturing powerhouse. As a key player in the order-to-cash process, you will be the main point of contact for customers and collaborate closely with internal teams.Role Responsibilities:• Handle customer enquiries and manage...
-
Customer Service Specialist Lead
3 weeks ago
Deeside, Flintshire, United Kingdom CV-Library Full timeAt Industrie Cartarie Tronchetti UK Ltd, we are seeking a highly skilled Customer Service Specialist Lead to join our team in Deeside. As a key player in our tissue manufacturing operations, you will be responsible for providing exceptional customer support and driving sales growth.The ideal candidate will have proven experience in a customer service or...
-
Customer Service Resolution Specialist
3 days ago
Deeside, Flintshire, United Kingdom Iceland Food Group Full timeJob OverviewWe are seeking a highly organized and customer-focused Customer Service Resolution Specialist to join our Executive Resolution team at Iceland Food Group.This is an exciting opportunity for a driven individual to work in a dynamic environment, utilizing their strong problem-solving skills and excellent communication abilities to deliver...
-
Administrative Support Specialist
1 week ago
Deeside, Flintshire, United Kingdom DCT Recruitment Full timeAbout DCT RecruitmentDCT Recruitment is a leading provider of recruitment services for the construction industry. We are committed to finding talented individuals like you to join our team.**Job Summary:**We are seeking an experienced Administrative Support Specialist to work on a construction site for the next 2 years. As a key member of our team, you will...
-
Customer Service Representative
1 week ago
Deeside, Flintshire, United Kingdom Industrie Cartarie Tronchetti UK Ltd Full timeJob OverviewWe are seeking a skilled and customer-focused Customer Service Specialist to join our team at Industrie Cartarie Tronchetti UK Ltd. This role is pivotal in shaping the customer journey, ensuring seamless execution of the order-to-cash process.
-
Deeside, Flintshire, United Kingdom Industrie Cartarie Tronchetti UK Ltd Full timeAbout Industrie Cartarie Tronchetti UK LtdWe are a leading manufacturer of tissue products, dedicated to providing exceptional quality and service to our customers. As we continue to grow and expand our operations, we are seeking a highly skilled and motivated Tissue Manufacturing Customer Support Specialist to join our team.Job DescriptionThis role is...
-
Lead Customer Care Specialist
7 months ago
Deeside, United Kingdom ConvaTec Full timePioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
Customer Service
4 days ago
Deeside, United Kingdom The Vella Group Full time**SITE CUSTOMER SERVICE** The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth. As a recognised industry leader, The Vella Group currently operate...
-
Customer Service
6 months ago
Deeside, United Kingdom The Vella Group Full time**SITE CUSTOMER SERVICE** **The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We** **pride ourselves on providing a quality service which has resulted in our success and growth.** **As a recognised industry leader, The Vella Group...
-
Administrative Support Specialist
2 weeks ago
Deeside, Flintshire, United Kingdom DCT Recruitment Careers Full timeJob Overview:DCT Recruitment Careers is seeking an experienced administrator to join our team for a 2-year contract on a construction site. This role offers a unique opportunity to work in a fast-paced environment and develop skills in HR administration, recruitment, and employee relations.About the Role:We are looking for a highly organized and...