Customer Service

5 months ago

Deeside, United Kingdom The Vella Group Full time

**SITE CUSTOMER SERVICE**

**The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We** **pride ourselves on providing a quality service which has resulted in our success and growth.**

**As a recognised industry leader, The Vella Group currently operate 11 sites with ambition to grow ever further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry**

Customer Service is something we’re passionate about and pride ourselves on to stand out from our competition. We’re looking for someone who is enthusiastic and customer-focused to represent our core deliverables.

**CORE DUTIES AND RESPONSIBILITIES**:

- Liaise with customers and insurance companies over the phone and face to face providing the best customer experience.
- Update the customer on each stage of the repair process and provide them with estimated completion dates.
- Organize the collection and delivery of vehicles. Liaise with drivers to ensure the smooth running of the collections and deliveries.
- Scan invoices and attach them to the repair on the system.
- Make sure all parts received are correct for the job.
- Take excess and retail payments and ensure the figures add up correctly for the day’s takings.
- Be responsible for the site’s banking, credit card payments, cash and cheques and taking to the bank.
- Make sure all job packs are correct and up to date.
- Sign off work ensuring each stage of the repair has been completed.
- Have the ability to learn more areas of the business, e.g: parts admin etc.

**ABOUT YOU**:

- You are committed to delivering an excellent customer service and go above and beyond.
- You have an excellent phone manner as well as face-to-face skills.
- You will have the ability to work in a fast-paced environment and multi-task.
- You are a team-player.

**BENEFITS**:

- 25 days holiday plus bank holidays
- Internal and external training
- Pension scheme and death in service insurance
- Enhanced maternity and paternity pay
- Perkbox - Access to hundreds of exclusive discounts and rewards
- Medicash - Free healthcare scheme
- Childcare vouchers or workplace nursery benefit
- Free parking
- Uniform for your role

**Job Types**: Full-time, Permanent

**Benefits**:

- Childcare
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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