Customer Onboarding Specialist

2 weeks ago


Peterborough, United Kingdom Printondemand-worldwide.com Full time

Printondemand-worldwide are looking for a warm and sales-driven person to join the customer success team to work in one of our key brands - Bookvault.

With a 27 year history in digital print and a strong focus on producing books, we have enjoyed long relationships with some of the world’s largest publishers, producing and shipping their titles directly to the customers around the globe.

Bookvault was re-launched to enable Authors, Entrepreneurs or Content Creators to access our world class print and production services at affordable prices.

You will be joining a team comprising Developers, Marketers and Customer Services who work closely together to Innovate, Develop and Deliver these services in market leading ways to our customers.

With some very unique selling points in Bookvault, we have seen a huge influx of new sign-ups and enquiries so need someone in the team who can follow-up with the new customers and prospects to assist them in getting started and becoming more successful

We use Hubspot for CRM, so experience with it is useful but not mandatory.

Duties include:

- Develop a trusted advisor relationship with key customers
- Liaise with Production to resolve any customers’ problems/issues.
- Identify and resolve all issues of quality variances to ensure that all work undertaken fully meets the customers’ satisfaction.
- Assist with new customers onboarding experience through helping with enquiries or producing documents for our help centre

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Peterborough: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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