Senior Specialist, Client Services
2 weeks ago
**Senior Specialist, Client Services (Education) - Peterborough, United Kingdom**
Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better? Join Western Union as a Senior Specialist, Client Services (Education).
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
**Better starts and ends with the customer**
We’ll be looking for you to provide tailored service delivery and be a dedicated point of contact for key clients and customers for specified queries. You’ll see customer satisfaction paramount and will ensure the delivery of outstanding customer service against targeted real-time resolution, striving for continuous improvement and service excellence by adhering to Service Level Agreements. This role ensures full alignment with all operational areas and management to deliver a first-class service for every interaction throughout the clients’ lifecycle. Using your effective communication, organisational, and interpersonal skills, you will have a strong desire to take ownership and resolve any issues to drive forward the team’s performance.
For this role, you will need to demonstrate the ability to work in a busy client-facing function. You will have a passion for excellence in customer service and customer management. You’ll need to excel at multitasking and can work in a rapidly changing environment with multiple priorities and be comfortable at delivering results independently.
IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.
**Join us, and let’s connect the world**
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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