Client and Sales Support Specialist

3 weeks ago


Peterborough, United Kingdom eFinancialCareers Full time

**Client and Sales Support Specialist - Peterborough, United Kingdom**
Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Client and Sales Support Specialist.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries andterritories. We believe when money moves, better things happen.
**Better starts and ends with the customer**
As the Client and Sales Support Specialist, you will support the UK and European business and report directly into the Head of Implementation for the region. You will assist in the consulting and sales functions in order to implement new solutions for key verticalmarkets, ensuring full alignment with all operational areas. You will be required to co-ordinate the delivery of the customer solution from the first transaction, through the pilot period to operational handover. You will contribute and support on-going projectsto ensure new customer implementations are delivered efficiently and effectively. You will have the opportunity to take ownership of technical discoveries, beneficiary and payment data review and management, solution configurations, structured testing, andproduction environments. Specific focus will be to ensure the client's data can be used by the payment platforms and returned to the client in a suitable report format. In addition, the individual will be required to document the solution and provide the relevanttraining for the client and internal operational teams.
IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transitionto the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.
**Join us, and let's connect the world**
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
LI-DR1



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