Customer Representative

1 month ago


Peterborough, United Kingdom BeMoto Bike Insurance Full time

**WHY BEMOTO?**

We are BeMoto and we are on a mission to make it easy for bikers to enjoy their passion. We are a privately owned, specialist motorcycle insurance broker run by bikers, for bikers. Our vision is to be the UK's most loved and trusted bike insurer by offering market leading products, great value and excellent customer service.

You will work in a rewarding, fast paced environment with a strong culture of delivering great customer outcomes.

**JOB SUMMARY**:
Consistently deliver on all sales/service KPIs in line with our culture of “first time resolution”.

Continually seek opportunities to exceed performance targets for speed, efficiency, sales and quality.

**KEY RESPONSIBILITIES**:

- Continually seek opportunities to exceed performance targets for speed, efficiency, sales and quality.
- Positively promote the company and product at all times.
- Maintain a thorough knowledge of our products and services.
- Play your part in delivering excellent service standards across all customer facing channels including SLAs, answer rates and minimising call waiting times.
- Adherence to shift patterns.
- Provide a great customer experience.
- Achieve monthly call quality standards.

**DESIRED QUALITIES & EXPERIENCE**:

- Previous experience in a customer facing role.
- Ability to work as a team or independently with mínimal supervision.
- Strong customer focus and customer service skills.
- Ability to work well in a fast paced environment.
- Proactive about your own development.
- Ability to deputise for line manager where appropriate.

**CORE COMPETENCIES**:
Self-Motivation, Attention to Detail, Customer Oriented (Internal and external customers), Strong Oral and Written Communication, Team Work.

**SALARY & BENEFITS**:

- Salary Range: £22,000 - £24,000.
- Full time, 35 paid hours per working week. Monday to Saturday, range of shifts between 9am - 7pm.
- Generous holiday entitlement: of 33 days (including bank holidays). Rising to 36 days with length of service.
- Possibility to participate in a bonus scheme.
- Company Pension Scheme.
- Flexible employee benefits plan, including:Health cash plan

Employee assistance programme
Retail discounts
Cycle to work scheme
- Annual salary reviews and development opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Wellness programme

Work Location: In person



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