Estate Agency

2 weeks ago

Peterborough, United Kingdom AMR - Specialist Property Recruiters Full time

**LETTINGS OPERATIONS MANAGER, PETERBOROUGH**

**Role description**
- To create the model example of a market leading, high performing branch by ensuring reliable detailed delivery of our philosophies. Create a branch where clients and staff will be delighted daily because their expectations are exceeded

**Responsibilities**
- Manage the smooth operation of our Lettings Branch
- Deliver budgeted income
- Deliver budgeted unit performance on lettings
- Ensure compliance in all respects of property letting
- Ensure company standards are met and maintained at all times
- Recruit, induct and Develop staff through coaching and training as necessary
- Report daily/weekly/monthly in detail all aspects as required to Operations Director
- Oversee compilation of tenancy files to ensure deadlines are met
- Create a model branch suitable for client scrutiny
- All new applicants are registered noting soft facts and motivations
- Ensure new instructions are phoned out within 24 hours to secure viewings
- Deal with complex issues personally including disputes & level 1 complaint handling
- Provide advice and assistance to your team and prioritise workloads
- Deliver reporting to Operations Director accurately and on time
- Conduct a morning meeting every day to provide direction and assist with 'stucks'
- Ensure marketing is conducted in accordance with company requirements
- Oversee valuation standards through observation and monitoring conversions
- Oversee valuation follow up procedures to deliver standards
- Monitor LL care process
- Observe staff daily, providing feedback and coaching for all tasks
- HR functions for all staff; 121s; performance management; disciplinary; resourcing & Rotas
- Assist team by handling complex enquiries
- Create a positive environment based on company Core Values
- Make every role accountable
- Complaint handling

**Requirements**:

- ARLA & NAEA qualified (preferred)
- Skilled in Coaching and Performance Management
- Ability to run sales meetings
- Organised and able to prioritise workloads
- Positive and approachable
- Calm under pressure
- Numerate with the ability to analyse financial reports
- Strong Client facing skills

**Results**
- Branch budgeted income achieved
- Budgeted units for lettings achieved
- Low attrition rates
- Zero customer complaints
- Low termination and withdrawal rates
- Strong review scores - minimum volumes achieved
- AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market._
- We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, LettingsManager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator,New Homes Sales Consultant._

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