Billing System Support and Testing Specialist
6 months ago
**This role is open to current SEW employees and contractors only.**
**Do you have an excellent understanding of our CRM and billing system?**
**Are you someone who enjoys meeting deadlines? Do you take pride ensuring your work is of the highest quality? Then this is your opportunity to take your career with South East Water in a new direction**
This is your chance to join the team as a Billing System Support and Testing Specialist. You’ll get to use your sound knowledge of our CRM and Billing system to have a hand in making improvements that will benefit our customers and your colleagues.
In this role, you’ll learn to provide first class support to colleagues who contact us with queries about our billing system and CRM. So, your excellent customer service and attention to detail will be put to great use. As someone who wants to share ideas, you’ll be involved in testing changes and producing insights that will drive improvements to our processes.
Although you have excellent knowledge of our CRM and Billing systems, previous testing or UAT experience isn’t essential. You’ll find we’re a supportive, well established team that can offer you all the guidance and encouragement needed for you to learn. What’s really important, is for you to bring your keen eye for spotting inefficiencies; a curiosity to ask questions about why we do things the way we do; and an analytical approach to your work. You’ll also have good written communication skills as you’ll be updating change logs, change documents and creating reports.
There’s lot’s happening in our team that makes this an outstanding opportunity to develop your career. Not only will you gain a ‘behind the scenes’ understanding of our technologies; we’re supporting the development of ‘My Account’ and other key upgrades to our system capability, which you will help to implement.
**You’ll grow a career with a meaningful purpose. Be you, belong and be valued.**
- Come to work to feel safe, valued and trusted.
- We’ll encourage you to create and pursue new opportunities for personal growth.
- A place to be the real you, build deeper connections and enjoy a sense of belonging.
- Be invested in helping us to create a sustainable water supply for now, and in the future.
**What you’ll deliver**
- You’ll be a formal point of contact for Billing System Development & Testing involving change control, requirement capture, project planning, release management, testing and implementation.
- Your working hours will be between 08:00 - 19:00 Monday to Friday. Some flexibility for occasional evening and weekend work may be necessary to support live updates to the system.
- You will co-ordinate delivery of system developments through provision of test plans, organisation of test scripts and monitoring of user testing.
- You’ll maintain all system tables and parameters ensuring configuration is valid and accurate
- You’ll help to accurately bill our customers and post cash using the overnight batch function, including balancing and reporting of the core system updates.
- You’ll identify billing errors and implement preventative actions to improve efficiency and customer perception.
- You will work with all members of BIS and Customer Services ensuring other specialists are involved and supported throughout the improvement and implementation process.
- You’ll ensure your work complies with the regulatory and industry standards and that developments and recommendations are in line with the department/company strategy.
- You’ll maintain a thorough and up to date knowledge of Customer Service work practices and policies, enabling the provision of advice and support to colleagues.
**What you’ll bring to the role**
- You’ll be confident using Microsoft office tools (word, excel)
- Excellent verbal and written communication skills
- You’re extremely motivated and enjoy working to meet deadlines
- You’re curious about technology and how it works to make things easier
- You’re a strong team player and enjoy working to meet shared goals
- You’re organised and logical in your approach to solving problems
**What you can expect from us**
- A salary of up to £25,888.
- Excellent Stakeholder pension scheme, up to 10% employer contribution
- 5 weeks’ holiday allowance, rising to 6 weeks with length of service
- Cycle to work scheme
- Health cash plan
- Life assurance
- Wellbeing related benefits
**Everyone needs water, South East Water welcomes**
**_everyone_**
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
**What you can expect from Recruitment**
- Please upload a CV via our Careers sit
-
Meter Reading Field Officer
6 months ago
Snodland, United Kingdom South East Water Full time**Can you deliver excellent customer service to our most vulnerable customers? Are you empathetic and sensitive to individual needs? Do you take responsibility for achieving your goals? If so, don’t miss this opportunity** **We want to be the water company people want to be supplied by and want to work for.** You'll join our field team as a Metre Reading...
-
Training Solutions Specialist
3 days ago
Snodland, Kent, United Kingdom South East Water Full timeAbout the RoleThe Organisational Development Advisor will be responsible for designing and delivering training programmes to enhance the learner experience at South East Water. This exciting new role will involve working closely with the OD Specialist to identify future learning and development needs and develop plans to meet them.The successful candidate...
-
Business Operations Support Specialist
1 week ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationWe are seeking a highly organised and self-motivated individual to join our team as a Business Operations Support Specialist. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services.In this role, you will provide excellent customer service, ensuring that all customers receive a high...
-
White Goods Maintenance Specialist
3 weeks ago
Snodland, Kent, United Kingdom Currys plc Full timeAs a White Goods Maintenance Specialist at Currys plc, you will play a key role in ensuring our customers' appliances are in top condition. The ideal candidate will have proven experience in White Goods repairs, a full UK/EU driving licence with no more than 6 penalty points, and ideally (but not essential) ACS Qualifications in Essential Gas Safety...
-
White Goods Service Specialist
2 weeks ago
Snodland, Kent, United Kingdom Currys Group Full timeAbout the RoleAt Currys Group, we're committed to delivering exceptional customer service. As a White Goods Service Specialist, you'll play a vital role in ensuring our customers' appliances are in top condition.Key ResponsibilitiesDrive company van and manage your day effectively, working mainly on your own.Test, diagnose, and fix white goods in customers'...
-
Hydraulic Modeller
5 months ago
Snodland, United Kingdom South East Water Full time**Do you have experience of water supply networks?** **Do you enjoy using data analysis to help solve problems? Then this could be the opportunity you’ve been waiting for** You’ll take up this crucial role to join our team that models the flow and pressure of water around our distribution network. You’ll work on the clean water models used by the...
-
Od Specialist
5 months ago
Snodland, United Kingdom South East Water Full time**Are you passionate about creating a vibrant learning culture across an organisation?** **Are you a strategic thinker with an eye for continuous improvement?** *** **If this sounds like you, then you’ll want to learn more about this opportunity.** *** **We want to be the water company people want to be supplied by and want to work for.** As an...
-
Stock & Systems Clerk Full Time
6 months ago
Snodland, United Kingdom Tesco Full timeAbout the role - I follow all company routines and adhere to Health and Safety policies and procedures. - I understand and deliver the safe and legal routines on my department. - I follow security and lockdown routines for my department/Centre. - I understand the performance and plans for my department and Centre. - I complete a variety of...
-
Technical Product Manager
1 week ago
Snodland, Kent, United Kingdom Swegon Ltd. Full timeAbout the RoleWe are seeking a highly skilled Technical Product Manager to join our team at Swegon Ltd. in Snodland, working on a hybrid basis.Job DescriptionThe successful candidate will take overall responsibility for the success of the Swegon UK & Ireland Room Units Products, coordinating product marketing materials and collaborating with cross-functional...
-
Learning and Development Professional
3 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob DescriptionThe Organisational Development Advisor will play a key role in designing and delivering training programmes to enhance the learner experience at South East Water. The successful candidate will have experience in working within an OD, training or HR team and hold CIPD Level 3 qualification or equivalent.This role involves working closely with...
-
Software Engineer
4 weeks ago
Snodland, Kent, United Kingdom Language Empire Full timeJob Description:As a Software Engineer at {company}, you will be responsible for designing, developing, and testing software applications. Your primary goal will be to write clean, efficient, and well-documented code that meets the requirements of the project. You will work closely with the development team to identify and prioritize features, develop...
-
Talent Acquisition Specialist
1 week ago
Snodland, Kent, United Kingdom Swegon Ltd. Full timeJob OverviewSwegon Ltd. is seeking a highly skilled Talent Acquisition Specialist to join its HR team on a 12-month fixed-term maternity cover basis. This role will commence in late January 2025 and conclude in early February 2026.The successful candidate will work closely with the HR Business Partner to provide high-quality support to the business for all...
-
Project Delivery Support Specialist
4 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationDo you have excellent IT and analytical skills? Are you able to work in a fast-paced environment? We are looking for a professional who can provide strong support with project delivery and operational planning.Key Responsibilities:Support project delivery and operational planningWork efficiently in a fast-paced environmentProvide strong IT and...
-
Organisational Development Advisor
3 months ago
Snodland, United Kingdom South East Water Full timeJob information This is a 6-month secondment opportunity for current SEW staff and contractors only. Do you have an enthusiasm for learning and development? Are you an experienced and adaptable trainer? Then don’t miss this exciting new role… We want to be the water company people want to be supplied by and want to work for. You’ll...
-
Head of Customer Services
6 months ago
Snodland, United Kingdom South East Water Full time**Do you know how to create a high-performing service delivery environment?** *** **Are you ready to move our customer service strategy into the next exciting phase?** *** **We want to be the water company people want to be supplied by and want to work for** If you take up this role as Head of Customer Services, you’ll oversee the team responsible for...
-
Collaboration and Productivity Specialist
3 weeks ago
Snodland, Kent, United Kingdom undisclosed Full time**Improve Productivity and Collaboration**At our company, we're seeking a talented Collaboration and Productivity Specialist to help us make a positive impact on our communities.This exciting role will focus on ensuring our end-users have the right tools to work efficiently, collaborating closely with cross-functional teams to provide technical support,...
-
Dementia Care Specialist
6 days ago
Snodland, Kent, United Kingdom Purosearch Full timeJob Summary:Dementia Care SpecialistCompetitive Salary: £50,000 per annum. Full-time, permanent role requiring extensive knowledge and experience in caring for individuals with dementia. Key responsibilities include ensuring compliance with CQC guidelines, providing high-quality care, and working within a supportive management team. Strong understanding of...
-
Csl Support
5 months ago
Snodland, United Kingdom South East Water Full time**Are you a highly organised individual? Do you have the persistence to see the job through? Are you a great team player? If so, this could be the opportunity for you** **We want to be the water company people want to be supplied by and want to work for.** As a Customer Side Leakage Support, you’ll bring your positive approach and attention to detail to...
-
Snodland, Kent, United Kingdom Royal Mail Full timeWe are reinventing Royal Mail for the future and now is a perfect time to be part of this exciting journey.As a Community Delivery Specialist, you will make billions of deliveries possible. You will show up regardless of the weather, because for us, it's personal. We deliver for every person, from every walk of life, including exam results, tax returns,...
-
Recruitment Business Partner
1 week ago
Snodland, Kent, United Kingdom Swegon Ltd. Full timeAbout the RoleAs a Talent Acquisition Specialist, you will play a critical role in managing the recruitment process for various requirements across Swegon Ltd.'s business units. You will collaborate with Hiring Managers and HR Business Partners to maintain an overview of staffing needs and ensure that job descriptions and interview questions accurately...