Customer Satisfaction Officer
5 months ago
**Up to 18 Month Fixed Term Contract, Full Time**
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.
We’re now seeking a **Customer Satisfaction Officer **to be responsible for the management, coordination, and delivery of informal and formal complaints, in line with company policy and Housing Ombudsman’s complaint handling code.
You’ll ensure the effective resolution of complaints, considering EDI policies and vulnerabilities, and that they are aligned with Housing Ombudsman guidance, GCH cultural approach and expected timescales. You’ll ensure expressions of dissatisfaction from customer surveys are investigated fully and responded to as appropriate and be responsible for the effective coordination and cross organisational support in the delivery of informal and formal complaints; being pro-active with complaint handling, investigation, root cause and lessons learnt are tracked and provided to customers and relevant Managers.
This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester.
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Customer Satisfaction Officer
3 weeks ago
Gloucester, United Kingdom Gloucester City Homes Full timeGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. Were now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and formal...
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Customer Satisfaction Officer
5 months ago
Gloucester, United Kingdom Gloucester City Homes Full timeGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and formal...
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Customer Satisfaction Officer
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Gloucester, United Kingdom CV-Library Full timeGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal...
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Customer Satisfaction Officer
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Gloucester, United Kingdom CV-Library Full timeThis is a hybrid role with a minimum of two days per week at our Head Office in Gloucester. Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we’re about. We’re one team...
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Customer Satisfaction Officer
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Customer Satisfaction Officer
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Customer Satisfaction Officer
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Gloucester, United Kingdom Gloucester City Homes Full timeThis is a hybrid role with a minimum of two days per week at our Head Office in Gloucester.Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what were about. Were one team with a shared...
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Gloucester, Gloucestershire, United Kingdom GCH Full timeCustomer Satisfaction Role at GCHGloucester City Homes (GCH) is a dynamic and ambitious housing association with a strong focus on community engagement. We are seeking a Customer Satisfaction Officer to manage and coordinate the delivery of informal and formal complaints, in line with company policy and Housing Ombudsman's complaint handling code.As a key...
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