Customer Satisfaction Officer

6 months ago


Gloucester, United Kingdom Gloucester City Homes Full time

**Up to 18 Month Fixed Term Contract, Full Time**

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking a **Customer Satisfaction Officer **to be responsible for the management, coordination, and delivery of informal and formal complaints, in line with company policy and Housing Ombudsman’s complaint handling code.

You’ll ensure the effective resolution of complaints, considering EDI policies and vulnerabilities, and that they are aligned with Housing Ombudsman guidance, GCH cultural approach and expected timescales. You’ll ensure expressions of dissatisfaction from customer surveys are investigated fully and responded to as appropriate and be responsible for the effective coordination and cross organisational support in the delivery of informal and formal complaints; being pro-active with complaint handling, investigation, root cause and lessons learnt are tracked and provided to customers and relevant Managers.

This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester.



  • Gloucester, United Kingdom CV-Library Full time

    This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester. Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we’re about. We’re one team...


  • Gloucester, United Kingdom Gloucester City Homes Full time

    This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester.Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we’re about. We’re one team with a...


  • Gloucester, United Kingdom Gloucester City Homes Full time

    This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester.Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what were about. Were one team with a shared...


  • Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time

    Job DescriptionThis is a hybrid role with a minimum of two days a week at our Head Office in Gloucester, supporting 12,500 customers in around 5,000 homes in Gloucestershire.We are one team with a shared focus to provide safe and secure homes. Our goal is to provide more than just a home. We strive to make a real difference in the lives of our customers,...


  • Gloucester, United Kingdom I2I Recruitment Full time

    Do you pride yourself on your excellent customer service skills? - We are searching for a customer service officer to join our team and be pivotal in optimising logistics and operations. You'll manage workloads, handle inquiries, and ensure exceptional customer interactions.**Madison Smith****: Recruitment Resourcer - Temporary...


  • Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time

    Are you passionate about delivering exceptional customer experiences?We are seeking a highly skilled Customer Satisfaction Officer to join our team at Gloucester City Homes (GCH). As a key member of our community-focused organization, you will play a vital role in ensuring that our customers receive the highest level of satisfaction.About UsGloucester City...


  • Gloucester, Gloucestershire, United Kingdom WCS Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator at our Head Office in Quedgeley.The ideal candidate will have a minimum of 1 year of experience in a customer service role, with strong communication and interpersonal skills, including excellent verbal and written skills....


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Gloucester, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Gloucester, United Kingdom R Keene & Sons (ta Over Farm) Full time

    **Do you want to work in a customer focused and rapidly growing business?** **Are you keen to ensure that customers receive the best level of service?** **Will you bring enthusiasm and commitment to the team?** **Can you make an awesome cuppa!?** **Role**:Customer Service/Office Assistant **Location**:Over Farm Office **Responsible for**:Customer...


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Gloucester, United Kingdom. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and...


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to provide exceptional service and support to our customers in the UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Provide accurate information regarding products and services.Process customer orders and manage account information.Collaborate with...


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely...


  • Gloucester, United Kingdom The Guinness Partnership Full time

    **About the role** We have an exciting part time opportunity for a **Housing Customer Liaison Officer **to be based from Gloucester covering Gloucestershire and surrounding areas, a **full UK driving licence is essential **. This position is being offered on a **6 month fixed-term contract **basis and **part time **hours, you will be working **17.5 hours per...


  • Gloucester, United Kingdom The Guinness Partnership Full time

    **About the role** We have an exciting part time opportunity for a **Housing Customer Liaison Officer **to be based covering Gloucestershire and surrounding areas, a **full UK driving licence is essential **. This position is being offered on a **permanent basis **and **part time **hours, you will be working **17.5 hours per week; **7 hours **on **Monday &...


  • Gloucester, Gloucestershire, United Kingdom PIB Insurance Brokers Full time

    Job Description:PIB Insurance Brokers is seeking a Customer Engagement Officer to join our team.Main Responsibilities:Identifying and pursuing high-value leads to drive sales growth in accordance with company policies and industry regulations.Maintaining accurate and up-to-date information on our database(s).Meeting and exceeding sales targets in terms of...


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Gloucester, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Gloucester, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Gloucester, Gloucestershire, United Kingdom Kenect Recruitment Ltd. Full time

    Company Overview:Kenect Recruitment Ltd. is a leading recruitment agency specializing in fire-resistant, energy-efficient claddings, internal and external refurbishment, and planned building maintenance. With a strong focus on customer satisfaction and quality services, they are committed to delivering exceptional results to their clients.Job Description:As...


  • Gloucester, United Kingdom Furndeco Group Full time

    An exciting opportunity to join a fast-growing, dynamic business! Are you a highly organised, efficient, and accurate person who is wanting to achieve a great job every day? Are you seeking a position in a motivated, fast-growing company? Do you have a passion for delighting customers? Furndeco Limited are looking for a proactive and ambitious individual...


  • Gloucester, Gloucestershire, United Kingdom Costa Limited Full time

    About This Role: As an Office Barista with Costa Limited, you'll play a vital role in creating a warm and welcoming store environment. You'll be responsible for brewing high-quality beverages, engaging with customers, and maintaining a clean and organized workspace.\What You'll Get:\A competitive salary of £8.00 per hour\50% discount on all your favourite...