Customer Service/office Assistant

7 months ago


Gloucester, United Kingdom R Keene & Sons (ta Over Farm) Full time

**Do you want to work in a customer focused and rapidly growing business?**

**Are you keen to ensure that customers receive the best level of service?**

**Will you bring enthusiasm and commitment to the team?**

**Can you make an awesome cuppa?**

**Role**:Customer Service/Office Assistant

**Location**:Over Farm Office

**Responsible for**:Customer service and administrative support

**Reportable to: Finance & Business Support Director**

**Job Purpose and Scope**

Support our team; responsible for supporting all parts of the business through a variety of customer service-based functions. This is a broad role which will include dealing with customers on multiple platforms and supporting the day-to-day business operations.

**Main Responsibilities**
- Dealing with customer queries through the business software (Freshdesk).
- Answering the phone in the office/shop as needed.
- Managing customer bookings via our ticketing system.
- Passing on customer feedback/suggestions.
- Escalating issues as needed to the relevant manager or supervisor in house.
- Maintaining customer interaction on all social platforms - replying to comments and questions, liking photos and sharing customer reviews.
- Assisting the Marketing Manager with sourcing content for socials and advertising.
- Potential to assist in future blog writing/creation.
- Liaising with the office and wider teams to build relationships.
- Assisting office staff as needed with admin tasks - including but not limited to scanning, filing, form creation/completion, ordering and maintaining in house processes.

**Skills & Experience**

**Knowledge**

**Essential**
- Intermediate Microsoft Office skills - including Excel and Word and with a good knowledge of social media platforms

**Desirable**
Knowledge of customer service based software

**Experience**

**Essential**
- Experience in, and a passion for, delivering fabulous customer service
- Experience in working with customers on the phone and in writing
- The ability to be able to build rapport quickly, and enjoy dealing with customers

**Desirable**

Have a safety-first mindset

**Skills**

**Essential**
- Excellent communication skills both written and verbal
- Excellent attention to detail
- Time management to meet deadlines
- Ability to work independently and self-motivated

**Desirable**
- Desire to learn on the job and expand knowledge in all areas

Hours - we are looking to cover a full day on a Saturday (to be worked at the shop) and 2 half days in the week to be worked in the farm office. 16 hours per week minimum - hours could be increased for the right applicant. Pay rate £9.50ph upon commencement of employment occasional Sunday cover as needed.

**Job Type**: Part-time

**Salary**: From £10.42 per hour

Expected hours: 16 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food

Schedule:

- 8 hour shift
- Every weekend
- Weekend availability

Work Location: In person

Reference ID: CSOA August 2022



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