Customer Service Assistant

7 months ago


Gloucester, United Kingdom Britbet Racing LLP Full time

**Customer Service Assistant (Betting)**

We are looking for Customer Service Assistants to work with us in our Betting team with the Tote in the public, restaurant and hospitality areas of Cheltenham Racecourse.

**Cheltenham Fixtures**

November - 17th, 18th, 19th
December - 15th, 16th
January - 1st, 27th
March - 12th - 15th - Cheltenham Festival
April - 17th, 18th
May - 3rd

**Who are we looking for?**
- Applicants 18+
- Excellent customer service skills - 1+ year experience preferred
- Reliable, open and honest team players
- Ability to work with cash confidently/good mental arithimetics - 1+ year experience preferred
- Confident speaking to the general public
- Drivers/keen travellers are ideal
- No prior experience needed as paid training is provided

**What does the role entail?**
- You will place the customers bet/s on the terminals when approached
- Pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cash up your float at the end of each race day
- Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all

**Why work for us?**
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly rate and holiday pay
- Receive travel pay to work at other racecourses
- Casual work - no minimum amount of hours or days required
- Work at some of the most prestigious racecourses and racing events in the country
- Free on-site parking
- INDHP_

**Job Types**: Part-time, Zero hours contract

**Salary**: £12.00-£15.00 per hour

**Benefits**:

- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme

Supplemental pay types:

- Tips

COVID-19 considerations:
In line with government rules

Application question(s):

- Can you reliably commute to Cheltenham Racecourse?
- Can you commit to most of the racing fixtures outlined in the description? Including 12th-15th March for the Festival?
- Are you able to start between 17th-19th November?

**Experience**:

- cash handling: 1 year (required)
- customer service: 1 year (required)

Work Location: In person



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