Customer Service and Ecommerce Assistant

2 weeks ago


Gloucester, Gloucestershire, United Kingdom HR Employment Ltd Full time
Customer Service and Ecommerce Assistant

HR Employment Ltd is seeking a Customer Service and Ecommerce Assistant to join our team. As an Ecommerce Assistant, you will be responsible for managing customer service, communication, sales activities, and ensuring a positive customer experience on our ecommerce platforms.

Key Responsibilities:
  • Create, upload, and update product listings, descriptions, images, and prices on the ecommerce platform.
  • Update the ecommerce system with new products, pricing changes, and discontinued items.
  • Monitor stock levels and liaise with suppliers or inventory management teams to ensure product availability.
  • Optimise product pages for SEO to achieve high search visibility.
  • Handle customer inquiries, complaints, and returns through various channels.
  • Support marketing campaigns by setting up and monitoring promotional offers, discounts, and coupons.

This is a full-time, on-site role that requires a passion for ecommerce, experience with photo editing software, and knowledge of digital marketing practices. If you have a proactive attitude, strong problem-solving abilities, and excellent communication skills, we would love to hear from you.

Salary: £30,000 per year (dependent on location)

Benefits: Company pension, on-site parking, bank holidays off

Schedule: Monday to Friday, 07:30-16:00

Location: In person, Gloucestershire

Requirements:

  • 1 year of customer service experience
  • 1 year of administrative experience
  • GCSE or equivalent (preferred)
  • Driving Licence (preferred)


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