Customer Service and Ecommerce Assistant
2 weeks ago
HR Employment Ltd is seeking a Customer Service and Ecommerce Assistant to join our team. As an Ecommerce Assistant, you will be responsible for managing customer service, communication, sales activities, and ensuring a positive customer experience on our ecommerce platforms.
Key Responsibilities:- Create, upload, and update product listings, descriptions, images, and prices on the ecommerce platform.
- Update the ecommerce system with new products, pricing changes, and discontinued items.
- Monitor stock levels and liaise with suppliers or inventory management teams to ensure product availability.
- Optimise product pages for SEO to achieve high search visibility.
- Handle customer inquiries, complaints, and returns through various channels.
- Support marketing campaigns by setting up and monitoring promotional offers, discounts, and coupons.
This is a full-time, on-site role that requires a passion for ecommerce, experience with photo editing software, and knowledge of digital marketing practices. If you have a proactive attitude, strong problem-solving abilities, and excellent communication skills, we would love to hear from you.
Salary: £30,000 per year (dependent on location)
Benefits: Company pension, on-site parking, bank holidays off
Schedule: Monday to Friday, 07:30-16:00
Location: In person, Gloucestershire
Requirements:
- 1 year of customer service experience
- 1 year of administrative experience
- GCSE or equivalent (preferred)
- Driving Licence (preferred)
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