Housing Customer Liaison Officer

7 months ago


Gloucester, United Kingdom The Guinness Partnership Full time

**About the role**
We have an exciting part time opportunity for a **Housing Customer Liaison Officer **to be based covering Gloucestershire and surrounding areas, a **full UK driving licence is essential **. This position is being offered on a **permanent basis **and **part time **hours, you will be working **17.5 hours per week; **7 hours **on **Monday & Tuesday and 3.5 hours **on **Wednesday.**

The Customer Liaison Team consists of a dedicated team of 8 Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

**What we’re looking for**
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate the below essential experience:

- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.
- Full UK driving Licence and access to own vehicle.

**Desirable Experience**:

- Experience of working in the housing or property sector.
- Academic qualifications in Housing and/or Tenancy Management.
- Knowledge of regulatory legislation for social housing.
- Previous budget management experience.

INDTGP



  • Gloucester, United Kingdom The Guinness Partnership Full time

    **About the role** We have an exciting part time opportunity for a **Housing Customer Liaison Officer **to be based from Gloucester covering Gloucestershire and surrounding areas, a **full UK driving licence is essential **. This position is being offered on a **6 month fixed-term contract **basis and **part time **hours, you will be working **17.5 hours per...


  • Gloucester, United Kingdom Rooftop Housing Full time

    **12 Months Fixed Term Contract** **Gloucester **with travel to or work at our other offices, services, schemes, projects, housing, or development locations as dictated by the role.** **We work together - We make things better - We do the right thing** Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality,...


  • Gloucester, Gloucestershire, United Kingdom CV-Library Full time

    Housing Liaison Specialists play a crucial role in ensuring the smooth delivery of construction projects while maintaining excellent relationships with residents and stakeholders.As a Tenant Liaison Officer at CV-Library, you will be responsible for:Facilitating effective communication between residents, sub-contractors, and client representativesDeveloping...


  • Gloucester, United Kingdom Kenect Recruitment Full time

    Job description Kenect Recruitment are pleased to be looking for a Resident Liaison Officer for one of our clients in the Gloucester area.The RLO will cover 2 sites in Gloucester plus covering 180 homes (over staged works) in and around the whole of Shropshire.This would be a full-time position based in the Gloucester site offices.Somebody living between...


  • Gloucester, United Kingdom New Appointments Group Full time

    As a Community Liaison Officer with New Appointments Group, you will play a vital role in building strong relationships with community groups, stakeholders, and service users. You will be responsible for promoting accommodation services, developing partnerships, and identifying opportunities for growth and development.The ideal candidate will have experience...


  • Gloucester, Gloucestershire, United Kingdom Kenect Recruitment Ltd. Full time

    Company Overview:Kenect Recruitment Ltd. is a leading recruitment agency specializing in fire-resistant, energy-efficient claddings, internal and external refurbishment, and planned building maintenance. With a strong focus on customer satisfaction and quality services, they are committed to delivering exceptional results to their clients.Job Description:As...


  • Gloucester, Gloucestershire, United Kingdom Pertemps Full time

    Pertemps is seeking a skilled Customer Service Liaison to provide exceptional support to our Gloucester office.We are looking for an organised and professional individual who can manage day-to-day administrative tasks, ensuring the smooth operation of our office environment.Key Responsibilities:Front Desk Management: Provide welcoming service to visitors,...


  • Gloucester, Gloucestershire, United Kingdom Housing Quality Network Full time

    About the RoleHousing Quality Network is an ambitious housing association with strong community roots. We build homes and communities where people can thrive and deliver valued services to our customers.This is a dynamic opportunity for a Customer Experience Manager to join our team and make a real impact on customer satisfaction.The estimated salary for...


  • Gloucester, United Kingdom Pertemps Network Group Full time

    **Job Description**: Position: Part time Resident Liaison Officer Location: Gloucester **Salary**: £24,000 per annum (depending on experience) pro rata Hours: Part time - up to 30 hours per week either over 3 or 5 days A full, clean driving licence would be an advantage. Site Based role. Benefits include: Holidays 25 days plus bank holidays (pro rata)...

  • Public Liaison Officer

    6 months ago


    Gloucester, United Kingdom Wills Bos Civil Engineering Ltd Full time

    **Public Liaison Officer** **About the Role**: Wills Bros Civil Engineering Ltd is seeking a dynamic Public Liaison Officer to join our team covering our projects in Cheltenham & Gloucester. This is a full-time role based on site Monday to Friday 9am to 5pm (there can be a degree of flexibility with the start / finish times). Immediate starts...


  • Gloucester, Gloucestershire, United Kingdom PIB Insurance Brokers Full time

    Job SummaryWe are seeking an experienced Customer Service Liaison to join our Commercial Enterprise Unit based in Gloucester.The Role:You will provide professional advice and service to all clients, effectively managing policy events following compliant processes. The role requires providing excellent customer service, ensuring that customers are dealt with...


  • Gloucester, United Kingdom Gloucester City Homes Full time

    **Up to 18 Month Fixed Term Contract, Full Time** Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re now seeking a **Customer Satisfaction Officer **to be responsible for the...


  • Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time

    Job Summary:"> We are seeking a highly skilled and dedicated professional to join our team as a Community Housing Officer. As a key member of our housing services, you will be responsible for delivering positive outcomes for our residents through a professional and supportive service. You will implement initiatives to develop our future homeless...


  • Gloucester, United Kingdom CV-Library Full time

    This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester. Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we’re about. We’re one team...


  • Gloucester, United Kingdom Gloucester City Homes Full time

    This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester.Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we’re about. We’re one team with a...


  • Gloucester, Gloucestershire, United Kingdom Park Avenue Recruitment Full time

    Role Summary: As a Housing Options Officer, you will be responsible for supporting refugees in their resettlement process. This will involve conducting regular duties of a Housing Options Officer, such as providing housing support and assistance with daily living tasks. If you have experience working with the Resettlement/Asylum Seeker demographic, we...


  • Gloucester, United Kingdom Park Avenue Recruitment Full time

    We are working on a brilliant role in the West of England, which is very focused on Resettlement/Asylum Seekers!You will conduct the regular duties of a Housing Options Officer whilst assisting the refugees - so it would be ideal for you to have past experience working with this demographic.Housing Resettlement Officer 1 / 2 day in the office a week£28 p/h...


  • Gloucester, United Kingdom Platform Housing Group Full time

    The Vacancy Can you help to build sustainable communities?  Platform Housing Group believes in putting our customers first and by doing this we can build happy and lasting communities for all. That’s why we need you! We are currently recruiting for a Community Engagement Officer to help...


  • Gloucester, United Kingdom Gloucester City Homes Full time

    **Up to 2 Years Fixed Term Contract, Full Time (37 hours per week) **Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re now looking to recruit an Independent Living Officer...


  • Gloucester, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 300005**Salary**: - £27,080- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Army - HQ Allied Rapid Reaction Corps**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...