Customer Service Liaison

3 days ago


Gloucester, Gloucestershire, United Kingdom PIB Insurance Brokers Full time
Job Summary

We are seeking an experienced Customer Service Liaison to join our Commercial Enterprise Unit based in Gloucester.

The Role:

You will provide professional advice and service to all clients, effectively managing policy events following compliant processes. The role requires providing excellent customer service, ensuring that customers are dealt with professionally and fairly.

Key Responsibilities:
  • Manage policy events from inception to resolution.
  • Provide proactive and reactive support to customers.
  • Maintain accurate records of all interactions with customers.
Requirements:

To be successful in this role, you will need:

  • A strong background in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • The ability to work well under pressure and meet deadlines.
What We Offer:

In return for your expertise, we offer:

  • A competitive salary of £40,000 - £55,000 per annum, depending on experience.
  • A generous benefits package, including private health insurance, life assurance, and pension scheme.
  • Ongoing training and development opportunities to help you grow in your career.


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