Service Improvement Manager

5 days ago


Gloucester, Gloucestershire, United Kingdom Service Care Solutions Full time
Service Improvement Manager

We are seeking an experienced Service Improvement Manager to join our team. This role will be responsible for driving transformation in adult social care services, ensuring alignment with the Care Act 2014 and the CQC framework.

About the Role:
  • Develop and implement innovative solutions for customer journey improvements, partnerships, collaboration, strategic planning, compliance, and governance.
  • Lead and manage the Customer Services Team, promoting service development and change.
  • Develop and deliver business plans, achieving targets through strong performance and resource management.
Responsibilities:
  1. Lead and manage the Customer Services Team, promoting service development and change.
  2. Develop and deliver business plans, achieving targets through strong performance and resource management.
  3. Successfully lead and deliver major projects, leveraging post-qualification experience in adult social care, service transformation, and budget management.
Requirements:
  • Experience in adult social care, service transformation, and budget holding/management/monitoring.
  • Proven track record of developing and delivering challenging business plans, achieving targets, and managing resources effectively.
  • Substantial post-qualification experience working in statutory settings.
What We Offer:
  • A comprehensive induction program.
  • A buddy system during probation.
  • Access to coaching and mentoring opportunities.

£34 per hour (umbrella rate) or £27 per hour (PAYE rate).



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