Customer Satisfaction Representative
2 months ago
This is a hybrid role with a minimum of two days a week at our Head Office in Gloucester, supporting 12,500 customers in around 5,000 homes in Gloucestershire.
We are one team with a shared focus to provide safe and secure homes. Our goal is to provide more than just a home. We strive to make a real difference in the lives of our customers, providing a supportive environment and focusing on their needs.
Our team works together to achieve this goal, and this role plays a crucial part in our success. The ideal candidate will have excellent communication skills and be able to build strong relationships with our customers and colleagues.
We are looking for a dedicated and customer-focused individual who shares our values and is passionate about making a difference in the lives of others.
Key Responsibilities:
- Provide excellent customer service and support to our customers
- Work collaboratively with our team to achieve our goals
- Build strong relationships with our customers and colleagues
- Communicate effectively and provide clear updates on customer issues
- Contribute to the development and implementation of customer-focused initiatives
Requirements:
- Excellent communication and interpersonal skills
- Ability to build strong relationships with customers and colleagues
- Excellent problem-solving and conflict resolution skills
- Ability to work collaboratively as part of a team
- Customer-focused and passionate about making a difference in the lives of others
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and supportive work environment
- The opportunity to make a real difference in the lives of our customers
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