Customer Service Representative

1 week ago


Gloucester, Gloucestershire, United Kingdom Gallagher Full time
Company Overview

Gallagher is a global brokerage team dedicated to delivering exceptional protection and risk management solutions. Our diverse team of experts shares a relentless pursuit of excellence, fostering a culture of trust, innovation, and growth.

Job Description

We are seeking an experienced Customer Service Representative to join our team in Gloucester. As a key member of our call centre environment, you will be responsible for providing exceptional customer service, ensuring seamless interactions, and driving business success.

Your primary focus will be on handling customer inquiries, resolving issues, and identifying opportunities to enhance their experience. You will work closely with colleagues to achieve shared goals, including meeting business and industry targets.

Required Skills and Qualifications
  • Experience: Call centre background with a strong track record of delivering excellent customer service
  • Skills: Excellent communication, interpersonal, and problem-solving skills; ability to work in a fast-paced environment and prioritize tasks effectively
  • Qualifications: Educated to GCSE standard or equivalent; Call Centre/Customer Service/Sales NVQ Level 2 desirable
Benefits

We offer a competitive salary (£25,000 - £30,000) and a comprehensive benefits package, including:

  • Minimum 25 days holiday, plus bank holidays, and the option to 'buy' extra days
  • Defined contribution pension scheme, with Gallagher contributing to your retirement savings
  • Life insurance, paying 4x your basic annual salary, with options to top up
  • Income protection, covering up to 50% of your annual income, with options to increase coverage
  • Health cash plan or Private medical insurance
About Us

Gallagher values diversity and inclusion, fostering a culture that welcomes and supports individuals from all backgrounds. We believe that our employees' diverse identities, experiences, and talents enable us to better serve our clients and communities.

We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. Join our team and contribute to shaping the future of risk management.



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