Customer Engagement Representative

5 days ago


Gloucester, Gloucestershire, United Kingdom BT Group Full time

As a Customer Engagement Representative with BT Group, you will play a vital role in delivering exceptional customer experiences. This is an exciting opportunity to join our team and make a real difference in the lives of our customers.

Salary: £12.34 per hour plus 20% on target commission

Job Description:

We're looking for individuals who are passionate about building strong relationships with customers and providing tailored solutions to meet their needs. As a Customer Engagement Representative, you will be responsible for handling customer inquiries, resolving issues, and promoting our products and services. You will also have the opportunity to work with a diverse range of customers, each with their unique stories and challenges.

Requirements:

  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving skills and ability to think critically
  • Basic computer skills and familiarity with customer relationship management software

Benefits:

  • A competitive hourly rate of £12.34 plus 20% on target commission
  • Online GP service for access to medical advice and support
  • Market-leading paid carer's leave for employees caring for family or friends
  • Family-friendly policies including equalized maternity, paternity, and adoption leave
  • Huge discounts on EE and BT products and services
  • Opportunities for career development and professional growth
  • Season ticket loan scheme and volunteering days
  • Optional private healthcare and dental coverage

Why choose BT Group?

We're proud to offer a supportive and inclusive work environment that values diversity and promotes work-life balance. Our team is passionate about delivering exceptional customer experiences and making a positive impact in our communities. If you're a motivated and customer-focused individual who is eager to learn and grow, we encourage you to apply for this exciting opportunity.



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