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Tesco Customer Service Representative

2 months ago

Gloucester, Gloucestershire, United Kingdom Tesco Full time
About the Role

We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative at our Gloucester Painswick Rd store. As a key member of our team, you will be responsible for delivering exceptional customer service and providing a welcoming and inclusive shopping experience for our customers.

Main Responsibilities:
  1. Provide excellent customer service, responding to customer queries and resolving any issues in a timely and professional manner.
  2. Work collaboratively with colleagues to maintain a clean and well-organised store environment, ensuring that all areas are tidy and free from clutter.
  3. Contribute to the achievement of sales targets by promoting products and services to customers and maintaining a high level of product knowledge.
  4. Process customer transactions accurately and efficiently, ensuring that all sales are processed correctly and that customers receive their change and receipts as required.
  5. Participate in stock replenishment and rotation, ensuring that shelves are fully stocked and that products are rotated to maintain freshness and quality.
  6. Assist with the implementation of visual merchandising displays and promotional materials, ensuring that the store is visually appealing and engaging for customers.

Requirements:
  1. Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues at all levels.
  2. Ability to work collaboratively as part of a team, with a positive and proactive attitude.
  3. Good product knowledge and the ability to promote products and services to customers.
  4. Basic mathematical skills and the ability to handle cash and operate a point of sale system accurately and efficiently.
  5. Ability to work flexible hours, including evenings and weekends, as required.

Benefits:
  1. Competitive hourly rate.
  2. Opportunities for career development and progression.
  3. Discounts on Tesco products and services.
  4. Access to a range of employee benefits, including health insurance and pension scheme.

About Us:

Tesco is a leading retail company committed to providing excellent customer service and supporting our local communities. We are proud to offer a range of benefits and opportunities for career development and progression, and we are committed to creating a positive and inclusive work environment for all our colleagues.