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Customer Service Representative

1 month ago

Gloucester, Gloucestershire, United Kingdom Husqvarna Group Full time

We are seeking a skilled Customer Service Representative to join our team in Gloucester. This is an exciting opportunity to work with a leading brand like Husqvarna Group, providing exceptional customer service and support.

About the Role

This is a full-time position that requires handling high volumes of customer inquiries via phone, email, and fax. You will be responsible for processing sales orders, resolving customer complaints, and promoting offers to maximize sales.

You will work closely with internal teams across the group and external business partners to develop good communication processes and ensure seamless delivery of products and services.

Key responsibilities include:

  • Handling customer inquiries and resolving issues promptly and professionally
  • Processing sales orders and managing order fulfillment
  • Developing and maintaining effective relationships with customers and stakeholders
  • Raising credit notes and managing customer accounts
  • Promoting offers and maximizing sales opportunities
  • Providing excellent customer service and support
Requirements

To succeed in this role, you will need:

  • A strong customer service background and experience in a similar role
  • Excellent communication and interpersonal skills, with a calm and professional telephone manner
  • Ability to work independently and as part of a team
  • Proficiency in using Microsoft Office applications, including Excel, Word, and Outlook
  • Competency in using multiple systems and software
  • A proactive approach to customer service and a commitment to delivering exceptional results
What We Offer

We offer a competitive salary package, including a basic salary of £25,000 - £30,000 per annum, depending on experience. In addition, you will receive a range of benefits, including:

  • A generous holiday entitlement and pension scheme
  • Ongoing training and development opportunities
  • The chance to work with a leading brand like Husqvarna Group
  • A dynamic and supportive work environment

We are committed to equality and diversity and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual looking for a new challenge, please apply now.