Customer Experience

3 months ago

Stockport, United Kingdom RecruitmentRevolution.com Full time

An exciting opportunity has arisen for a Customer Support Advisor to join our team in Stockport.

Do you have a customer-centric mindset, strong communication skills, and an emphatic instinct which allows you to understand the needs of people around you?

Do you have a willingness to learn and develop your knowledge and career?

Ready to join the largest car company in the world?

You may already have retail or hospitality experience or just love looking after customers, but either way, we want to hear from you

**Role info**:
Customer Support Advisor - Handover Support
Stockport
£22,308
Plus Workplace Pension Scheme, Employee Car Scheme, Fantastic Future Career Opportunities, Wellbeing Support, Great team Spirit, Plus Other Benefits and Incentives
Full time, Permanent

**About us**:
From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities. This has meant that the business has successfully grown to how it is today - but as history shows; that won’t stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group

**The Customer Support Advisor role**:
We are looking for customer ‘enthusiasts’ to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us for a test drive or to collect their new vehicle.

This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training, and career development.

**What your day might look like**:
+ Ensuring that we always provide the highest level of customer care and satisfaction
+ Planning with the Customer Consultant to ensure that our customers have the best test drive experience
+ Providing a tailored handover experience for each customer
+ Educating and inspiring customers by answering their questions
+ Building rapport and fully understanding the customer’s complete requirements for all their mobility needs
+ Working with colleagues and other teams across the Centre
+ Providing accurate information at all times for all customers
+ Training and on-going development with the Award-Winning Toyota Academy

**What we are looking for**:
+ A full UK driving licence
+ Eligibility to work in the UK
+ Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
+ High standards of verbal and written communication
+ Good level of general education (At least GCSE English and Maths and ideally A Levels or equivalent qualification)
+ IT skills, (MS Office 365 including Word, PowerPoint, and Excel) and social media skills

**What’s on Offer**:
+ Employee Car Scheme
+ A pension that pays
+ Wellbeing Wednesday
+ Referrer a Friend Scheme (£300 per referral)
+ Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by raising holiday allowance to 30 days plus Public Holidays.
+ Fantastic future career opportunities and development
+ Industry leading training
+ Great team spirit, charity events and the flexibility to get involved in various fundraising events
+ Eye care benefits
+ Support and Mentoring
+ Employee Assistance
+ Regular staff incentives
+ And so much more

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