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Customer Experience Leader

3 months ago

Stockport, United Kingdom Sky Group Full time
Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

Join us as a Team Leader in our Service contact centre, driving a team of Service Advisers to deliver exceptional performance. You will enjoy the freedom and support you need to make an impact: introducing market leading products & services to new and existing customers, achieving targets and delivering a great customer experience. Expect industry-leading benefits. Plus, experiences you'll only find at Sky.

What you'll do:
37.5 hours per week Flexible across Monday - Sunday, between the hours of 08:00am and 9:00pm
Over achieve against set targets in a fast-paced customer service environment
Engage, motivate, and inspire your team to give their best
Provide guidance and support whenever needed.
Help your team to have the best conversations with customers.
Put the customer at the heart of everything you do.
Take pride in the development and progression of your team

What you'll bring:
Demonstrate a proven ability to motivate, empower, coach, and develop people.
Experience of leading a large customer service team in a contact centre environment or similar.
Collaboration, teamwork, resilience, and a passion to succeed
A proven track record of delivering business KPI's.

The Benefits:
There's a reason people can't stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:
- Free Sky Q, for the TV you love all in one place
- Discounted Mobile and broadband
- Bonus incentives
- We offer a range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.