BMW Customer Experience Team Leader

6 hours ago

Stockport, Stockport, United Kingdom Talentloop LTD Full time
Job Title: Customer Experience Team Leader

Job Summary: We are seeking a highly motivated and experienced Customer Experience Team Leader to join our team at Talentloop LTD. As a key member of our customer experience team, you will be responsible for leading and managing the performance of the team to achieve exceptional customer satisfaction and loyalty.

Key Responsibilities:

  • Lead and motivate the customer experience team to achieve exceptional customer satisfaction and loyalty
  • Develop and implement strategies to improve customer retention and growth
  • Collaborate with cross-functional teams to streamline processes and improve efficiency
  • Coach and mentor team members to ensure they have the skills and knowledge needed to deliver exceptional customer service
  • Set and monitor team goals and KPIs to ensure alignment with business objectives

Requirements:

  • Proven experience in a customer-facing role with a focus on customer experience and satisfaction
  • Strong leadership and management skills with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues
  • Ability to analyze data and make informed decisions to drive business growth and improvement
  • Strong problem-solving skills with the ability to think critically and creatively

What We Offer:

  • Competitive salary and bonus scheme
  • Company pension and free parking
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment

How to Apply: If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you

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