Customer Service Advisor

3 weeks ago

Manchester, United Kingdom Brenntag Full time

**Customer Service Advisor**:
Our team in **Manchester** currently has an opening for a **Customer Service Advisor**

**YOUR ROLE & RESPONSIBILITIES**:
**Purpose of Position**

To contribute to the depot’s EBITDA by the efficient and effective handling and processing of customer orders
Responsibilities / Accountabilities
Primary contact for specific Depot allocated customers
Processing of all Direct Delivery orders and Purchase Orders and liaising with Suppliers
Primary contact for Water Treatment enquiries
Monitoring and completion of Customers own stock replenishments
Receipt and processing of customers orders onto M4 computer system.
Documentation of all relevant information from customer orders.
Check and validate customer confirmation purchase orders.
Regularly update information on system including maintenance of records on customer pricing
Receive and process enquiries, ensure follow up.
Process Return Inwards Notes.
General administration to include filing and post.
Liase with other sales staff to maximise sales opportunities.
Communication with customer regarding concessions and any other required information.
Documentation of customer complaints
Undertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.

**YOUR PROFILE**:
**Qualifications Required(Essential & Desirable)**

Minimum of Grade C achieved for GCSE Mathematics & English or equivalent
Experience & Knowledge(Essential & Desirable)
Proven experience in a similar role (customer facing role essential).
Experience in taking and processing all orders, enquiries and complaints in a business with high volume processing.
Working within a fast paced environment
Personal Skills & Attributes(e.g. Team Player, Strong Work Ethic)
Effective and Empathetic telephone manner.
Customer Centric with a Problem Solving Mentality
Ability to work as part of a team and on own initiative.
Diligent when taking and processing all orders, enquiries or complaints.
Process telephone orders in a polite and courteous manner.
Work within a continuously busy environment.
Build relationships with both customers and colleagues
Health & Safety Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace
Compliance Ensure compliance with all company policies and procedures
Key Interfaces Customers, Account Managers, and other staff.

**INTERESTED?**:

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