Customer Service Advisor

3 weeks ago


Manchester, United Kingdom Search Consultancy Full time

Customer Service Advisor
Monday - Friday 37.5 hours - No evenings or weekends
£19,000-£20,000 + bonus (£26-27k OTE)
Denton, Manchester
Customer Service Advisor duties:

- Receiving inbound telephone calls from businesses and individuals to recover outstanding parking tickets
- Handling difficult conversations in a sensitive and professional manner
- Entering accurate records of customer conversations into the customer database
- Following processes and guidelines regarding debt collection
- Achieving personal and team targets in a contact centre environment
- Accurately entering customer payment details into systems - ensuring these are entered correctly first time around
The ideal Customer Service Advisor:

- Previous experience within a customer service role
- You will have a positive telephone manner and assertive negotiation skills
- Previous knowledge and experience with collections/debt recovery is a bonus but not essential
- You must also be a great communicator and have confidence when dealing with conflict
- We are looking for somebody with strong work ethics and enjoys working in a fun environment



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