Outbound Customer Service Executive

4 months ago

Consett, United Kingdom Epicurium Ltd Full time

_**What will you need to do?**_

You’ll call existing B2B customers from all sorts of different sectors, collecting regular orders, building relationships and advising on the best snacks & promotions to suit their needs. You'll be key to growing their business month on month.

You’ll be an expert in quickly engaging busy customers to make them value your regular calls, listening carefully, and instinctively offering great advice on the latest products and promotions that will interest them.

You’ll be resilient and driven to achieve your numbers, but also understanding of the pressures on a customer's time. You’ll make sure your customers value your contact and make time for you in their busy schedules because of your product expertise, your deep understanding of their needs and your friendly rapport.

We’re already known as one of the leading wholesalers of the most exciting snacking brands but we need people like you to inspire and excite our customers, showing them how the hottest snack trends can make their business better.

Your main mission will be to help them make the most of our fantastic monthly promotions, educate them on the opportunities offered by our exciting product range, and keep them happy, loyal and coming back for more.
- **Who are we looking for?**_

If you’d like to join us, please show us that you have:

- An energy & passion for talking to customers
- A natural ability to overcome objections and educate customers
- Resilience and a drive to deliver on your sales targets
- A friendly, professional manner that people of all backgrounds will really warm to
- A good, positive outlook that will help drive team performance as well as your own
- You must live within a commutable distance of Consett, County Durham

We’re a smaller, family company and we don’t have the bells and whistles offered by large city centre offices, but we do have a more personal touch, wide ranging responsibilities, and a real opportunity to help shape a winning culture in a growing team. We’d really like it if you could grow with us.
- **What you'll get in return**:_
- A competitive salary + monthly bonus;
- Annual profit share bonus when we beat our targets;
- Bespoke opportunities for training & development;
- Up to 25 days paid holiday + 8 bank holidays;
- A fantastic opportunity to really make a difference and grow with an ambitious young company;
- Informal work atmosphere & dress code;
- Regular team sessions with experts in personal wellness and wellbeing;
- Contributory pension scheme;
- A great staff discount across our range;
- Access to our special app offering really useful discounts at highstreet shops, restaurants & activities;
- Personal finance advice hub & preferential finance products;
- Bike to Work scheme;
- Free drinks and snacks.
- **A Flexible, Hybrid approach that suits you**_

We’re happy to consider a flexible hybrid approach if working from home gives you the opportunity to focus and achieve your best. After the first month on-site training, we’d be open to working from home for 1 or 2 days per week (where internet connections allow).
- **Your normal working hours?**_

Full time: 40 hours per week, 8.30am - 5.00 pm Monday to Friday (excluding bank holidays).

Part-Time: 16 hours per week, 9.00am-1.00pm Monday-Thursday
- **About Us**_

We’re a fast-growing North East company distributing some of the most exciting & innovative convenient snack brands to some of the most exciting & innovative retailers, cafes and businesses across the UK. We would love for an exceptional Customer Service Exec to be a key part of our ambitious growth plans and fast-growing team.

Our aim is to make better snacking choices available to everyone, wherever they want to buy them. We have an ambitious vision to be the No. 1 distributor of innovative snacks in the UK.

We only really started on our journey in 2012 and some might doubt our ability to achieve our goal but we’re already proving we can disrupt the traditional wholesale channels and you could be a key part of building the right team to continue doing just that.
- **Our Values**_

Our culture is a really key part of achieving our plan. We’re trying to make a great team of people that trust and rely on each other to do their best every day. We’re not the finished article just yet and you’ll be needed to help achieve this too, so to help us all we’ve developed a simple set of guiding values.

Our work and our decision making are guided by the following 4 principles:

- Enjoy the Journey together
- Expect excellence
- Always over-deliver
- Set the standard, push the boundary

If these sound like values you share and could help drive in your teammates, then we might be the right team for you.
- **Where we are?**_

Epicurium Ltd, Units 3 & 4 Taylors Building, Hownsgill Drive, Consett, DH8 9HU

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £22,672.00-£25,000.00 per year

**Benefits

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