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Customer Service Representative

2 months ago

Consett, United Kingdom Jackson Hogg Ltd Full time
Warranty Advisor Opportunity

We are seeking a skilled Warranty Advisor to join our team at Jackson Hogg Ltd in Consett. As a key member of our customer service team, you will play a vital role in handling warranty claim submissions, ensuring owner details are legitimate, and accurately coding and identifying primary parts.

Responsibilities:
  • Work collaboratively with our team to handle warranty claim submissions accurately and efficiently.
  • Verify owner details to ensure legitimacy and accuracy.
  • Accurately code and identify primary parts to ensure seamless warranty processing.
  • Validate warranty cover to ensure compliance with company policies.
  • Validate defects digitally to ensure accurate diagnosis and repair.
  • Identify parts required to carry out repairs and ensure timely delivery.
  • Validate expenses to ensure accurate reimbursement.
  • Process delivery errors and expedite urgent parts as needed.
  • Ensure all queries are followed up in a timely manner and that retailers are kept informed throughout the process.
Requirements:
  • Experience in a customer service environment with a focus on warranty claims.
  • Ability to handle multiple tasks and prioritize workload effectively.
  • Excellent communication skills to ensure seamless collaboration with team members and retailers.
  • Team player with a strong work ethic and attention to detail.